soad_17

Thank you for the explanation. Despite being clear, they didn’t discuss completely with me and placed the order without my permission. And then the client apologised about not providing enough information for me to get started and also made a statement accepting their fault on the order chat box for the cs team to understand the situation. It is very frustrating that anyone can come in and place an order without the consent of the seller in Fiverr.

Hi, one of the clients placed an order the day before yesterday without discussing the details with me(he briefed me the work but not the details), it is related to social media marketing for a WordPress plugin. However, they couldn't provide enough information for me to get started, now they want to cancel the order. I had to cancel an order last month because of the exact same reason. The client couldn't provide enough information, and for that, I had to cancel the order and lost my level. I don't want it to occur again, so I submitted a ticket asking if they could cancel the order without affecting my Order Completion Rate. I have extended the delivery time for a short period just to get it done. It's been more than 24 hours but the CS team is still not replying. Do I have any other option but to wait? And how to prevent such situation in future(when they buyer can't provide enough information)? Thank you!