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minimalseller

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Posts posted by minimalseller

    Etiquettes for navigating ratings and reviews from buyers

    in Sellers Best Practices

    Posted

    On 2/27/2024 at 8:30 AM, alliemadison12 said:

    Do you think that perhaps the fact that so many buyers are mistakingly leaving poor reviews is a sign that the new system is confusing and should be reworked? I'm a TRS Pro seller and every single day I get low reviews as an accident. Every time I reach out to see what could be improved, I'm told that everything was great and they made a mistake. For instance, just a few hours ago, a wonderful repeat client said I need to improve "professionalism, quality, etc" mistakingly because she thought she was clicking things that were great about the order. It's really demoralizing. 

    hello (Fiverr told me I met their requirements. But the client has changed his mind.) And it was canceled from fiverr. Can it be resolved by contacting again after cancellation? Because what is the judgment if the client runs away with his work.

    • Like 7
    • Thanks 1

    Order cancellation solution

    in Lounge

    Posted · Edited by minimalseller

    20 hours ago, cubefix said:

    Always talk to fiverr about the order and they can check and look into the order. You are not obligated to offer a refund if you gave them the completed project.

    hello (Fiverr told me I met their requirements. But the client has changed his mind.) And it was canceled from fiverr. Can it be resolved by contacting again after cancellation? Because what is the judgment if the client runs away with his work.

    • Like 3

    Beware of fake accounts

    in My Fiverr Experience

    Posted

    I love to be honest about everything. I want to say something here. Of course, most of us freelancers know each other. So there is contact with them. I see an anomaly in Fiverr's marketplace. That's what we freelancers do. Lately I have heard that the USA account is working from my or any country. It is not an own account. the account is mostly fake account. This is definitely not the rule of Fiverr. This is exactly what is done in this marketplace. It is our bad name. Those who want to be honest, and follow the rules of the fiverr. My suggestion is that seller accounts except buyer accounts need ID verification within 1 month of account opening. It's just to be honest. I had a discussion. Hope fiverr takes this into consideration.

    • Like 10

    Etiquettes for navigating ratings and reviews from buyers

    in Sellers Best Practices

    Posted

    I love to be honest about everything. I want to say something here. Of course, most of us freelancers know each other. So there is contact with them. I see an anomaly in Fiverr's marketplace. That's what we freelancers do. Lately I have heard that the USA account is working from my or any country. It is not an own account. the account is mostly fake account. This is definitely not the rule of fiverr. This is exactly what is done in this marketplace. It is our bad name. Those who want to be honest, and follow the rules of the fiverr. My suggestion is that seller accounts except buyer accounts need ID verification within 1 month of  account opening. It's just to be honest. I had a discussion. Hope fiverr takes this into consideration.

    • Like 10

    Update: Addressing new level system questions and feedback

    in News From the Product Team

    Posted

    On 2/15/2024 at 6:33 PM, Kesha said:

    We're closely reviewing the questions and concerns you’ve raised and wanted to address them directly. We value your feedback tremendously and are grateful for your engagement, as your insights play a crucial role in shaping the platform for the better. So, we’re providing another update to keep you informed about what we're currently working on and what to expect.

    The one-month buffer period serves two purposes: allowing you to adjust to the new system and providing us with time to consider your comments and take action. We recognize the significant impact of this change and aim to collaborate as a community on the best paths forward. Your contributions have been invaluable in maximizing this time for us to make fixes before changes are implemented in the marketplace.

    One key point raised is cancellations rectified by Customer Support affecting success scores. We recognize this oversight and are actively working to resolve it before the transition period concludes. We will keep you informed of any updates.

    Regarding the Order Cancellations key area that may be displayed under your Gig success score, it's important to clarify that this is different from OCR (Order Completion Rate %). The Order Cancellation key area considers various metrics around order cancellations, including factors related to the order process before determining bad cancellations. It's a smarter, more complex indicator and not a simple percentage like OCR. 

    Additionally, we understand the need for clarity regarding the overall success score and the Gig success scores. The overall success score takes into account your Gig scores. Gigs with higher order volumes have a greater impact on your score, while those with fewer orders contribute less. This ensures that your success score accurately reflects each Gig's performance relative to its order activity.

    Each Gig is unique, and its score reflects various factors specific to that Gig. It's not a one-size-fits-all formula; rather, it considers multiple variables for each Gig, freelancer and the marketplace as a whole. For example, this means it is possible to have 2 Gigs with the same score, but with different key areas highlighted, each with different weights. The key areas highlighted provide insight into factors affecting each Gig's evaluation. You can learn more about these key areas and tips for improvement here.

    It’s important to emphasize that the displaying of these scores and metrics does not signify a sudden change in how your marketplace performance is evaluated. Instead, it represents a move towards enhanced transparency, providing you with deeper insights into the underlying evaluation processes. Your visibility into these scores is intended to empower you with knowledge on how to improve.

    We are committed to fostering an environment of open communication and collaboration, and your feedback remains instrumental in driving our continuous improvement efforts. We will continue listening here in the forum. If you have concerns or questions about your individual metrics, please reach out to our Customer Support team. They will prioritize assisting you as quickly as possible, ensuring that all crucial requests are addressed before the buffer period concludes. 

    Dashboard has been updated, Level overview option is very nice. It took us deeper. Thanks to the Fever team. I am enjoying it.

    • Like 8
    • Haha 10

    How do I rank my gig?

    in Gig Advice

    Posted

    Hi there,

    I am Kusalma Akhtar, I am a level 2 seller. I work with graphic design. I am new to this forum. I requested to know one thing from professional and experienced members. I am a premium seller flush member. I have been in this membership for about 6 months. But I don't see any improvement. I edit gigs about 1 to 2 times per month. It will further rank down. Again edit the gig title after 2-3 mash. Am I fixing it. Should I stop editing? And what is the profit and loss of editing? Hope someone can solve this problem.

     

    Thanks,
    Kulsuma A.

    • Like 10
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