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softwarebyjay

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  1. Will contact support! Thanks all. It is amazing how my time manages to be wasted on things that I did not anticipate.
  2. I appreciate the help thanks. I guess it is a mistake on my end as well since I accepted the order before receiving the files. I will make sure not to do that in the future. I have to find a way to resolve this issue now. I am more interested in receiving the actual files. But if this doesn't happen, I guess I have to report the seller and get a refund.
  3. Thanks for replying. The order was to include the source file, logo transparency, 3D mockup, social media kit and vector file. The seller only sent a JPG image to show me how the logo looks like (under the order tab). To receive the order files I had to complete the order. The seller messaged that they are working on it but I haven't received anything yet. It was supposed to be delivered on July 3rd.
  4. Hi there. This is my second time ordering on Fiverr. Sellers do this thing where you have to complete the order and pay to give you your files. I did just that and I gave a 5 star rating because I liked the logo design the seller sent. However the files are still not sent and the seller is not communicating as to why. Knowing then what I know now, I wouldn't have given a 5 star review so that future buyers would be attentive to the fact that orders from this seller will not be on time. Any way I can undo the rating for that order/seller and raise an issue about my files not being sent after payment?
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