pinksamuraiii
-
Posts
51 -
Joined
-
Last visited
Content Type
Forums
Events
Gallery
Hub
Profiles
Posts posted by pinksamuraiii
-
-
So… you submitted an order that the buyer did not review nor accept as final (and the 3-day grace period passed), then it got auto-accepted without being reviewed or seen by the buyer, and now you want to keep the money? It’s an un-reviewed order. This means buyer did not review nor accept it as final and complete. Did you offer a revision when they came back? What were the actions you took to resolve client satisfaction when you realized what had happened?
-
2
-
-
I see that you dealt with vocal audio and mixing. If I may ask, why didn’t you try to adjust the female voice to male (by deeping the pitch and the baritone). I would see if this would appease the client first (like trying all avenues to see if they’d be interested). Maybe he’d like it, or maybe not. But, considering your gigs range in the amount of $100 and over, I would do my best to try to meet him halfway if it were possible. That client is not going to let himself lose all that money, I would know this fact and try to work with him. And yes, I myself have been able to do vocal adjustments from female to male successfully. No extra time needed, just a few adjustments. Seems like it could have been talked over more with the client. I understand he didn’t originally tell you, but I’d try to make it work if it were within my abilities to.
-
I understand how painful it can be if you don’t get a review and you are new and waiting for it to be posted. But, do not ask clients for a review. Sometimes, they honestly forget to, and other times they purposely do not leave one if they think it would save you from getting a mere 4 by them. If they had an amazing experience and wanted you to know, then they would do so. If they forgot, Fiverr will remind them, and if they still don’t post anything then leave it be and know it was for the better.
-
3
-
-
I’m surprised you don’t want to feedback the buyers. This is something Fiverr has put in the sellers hand after interactions have been made, and let’s the other sellers know what client they are dealing with as well. I figured sellers would be happy about having the ability to review buyers as well, seems only fair since buyers review the sellers.
-
1
-
-
The only reason you’d be scared of a buyers private feedback after an order has been completed is if you knowingly had a bad delivery, performance, or negative communication with them. If somebody is outright threatening you during an order, you as seller have the right to contact support about it and have them cancel in your favor. However, it seems the order has been completed so buyer can now review. Remember, when an order is ‘active’ it is the best time to turn a frown upside down and try to work best with buyer for a good outcome. After an order is completed, your review is at the mercy of the buyer.
-
1
-
-
On 7/18/2022 at 1:51 PM, donnovan86 said:
This is a question I meant to ask for quite some time.. I have a lot of buyers that just mark the order as complete and they never leave a review. My question is, can these people still leave a private review even if they didn't review the order? Does someone that buys from Fiverr often have any experience with this?
Yes, I can leave a private review as a buyer that only Fiverr will know about, and never leave a public review. This is the confidential review that gets sent to all buyers after an order is completed. It’s to let Fiverr know how a buyer truely feels about an order of they are too scared to review anything in public to seller.
-
1
-
-
On 1/26/2024 at 12:58 PM, shuvo_va said:
Can a buyer see the total rating score( out of 5) before submitting for a seller?
The final score of a review should be shown to the buyer before submission via a preview. Then he will know before submitting whether he can give what he is willing to give in review point 5.
If the review system's lack of perfection causes ratings to drop unnecessarily, it will have a bad effect on sellers as well as Fiver. When a new buyer sees Top Rated sellers with less than 5 star rating on recent projects, buyers will be doubt about the quality of this Top Rated sellers as well as the Fiver platform.
No, the buyer cannot see what they are giving you in a ‘number’ for ratings anymore. With the new rating system we just see emojis🙂 to rate our experience using you (the seller). I believe they did this so buyers can be more honest and upfront with gig page reviews that everyone can view (versus just on private reviewing).
-
3
-
-
14 hours ago, fajla19067 said:
I am a label 1 seller till now I have completed 70 orders and 65 reviews from them, and I just got 2 (3-star ratings). but now the Fiverr rating and review system has changed as a result I got 4-star reviews continuously but the buyer reviews are fantastic. I feel very sad. what I will do now, please give me some suggestions
If you got 3-4 star ratings recently from buyers it’s because of the new rating system that is forcing them to be more honest about their experience working with you. The buyers rated you low on something, which means the delivery wasn’t ‘exceptional’ despite writing good feedback. You should be able to see the amount of stars given to you per category so you can pinpoint which area least satisfactory.
-
2
-
-
2 hours ago, designandstudio said:
What do you think about the ratings on the screenshot? It was my regular buyer and what he wanted to give me?
This is a good review. I don’t know why you think it’s bad?
Let me tell you what’s bad -> Having a seller tell you they can do a job and see they have two 5-star reviews and going with them based on that, only to realize that the reviews weren’t authentic and I end up wasting my money/time because the other buyers were afraid to rate them honestly in fear of retaliation (since sellers can also rate the buyers). That is what is bad with the system. This will cause buyers to give up on the platform.
*The only remedy to this is to force buyers to rate more honestly upfront, which is what the platform is now doing with the update.
-
7
-
-
I feel for sellers with the changes and all, but I’m noticing a lot of 5 star reviews on sellers who are not qualified to do the job, these are pity reviews and it tricks other buyers into purchasing from a less-than-stellar seller. Buyer gets afraid and gives seller 5 stars even if they suck (then gives an honest rating privately) however another buyer comes in and publicly sees 5-stars and think seller is good when in all honesty they sucked. This has wasted so much valuable time and money, and a nightmare experience on the platform. 😞
The only thing I agree with that’s odd might be value for money that should probably not apply since buyers can choose who to work with.-
10
-
-
I don’t want to give you define advice. But, I also heard from somebody else on here that it does help the recovery on your rating. Although, I would tell you this is just a rumor I heard, and I don’t know if it’s a fact. But, I heard this same thing too.
-
2
-
-
Maybe fiverr sees you as a risk?
-
3
-
-
I understand the fears some sellers have from the new rating system, however it's for more honest reviews because people were leaving 5-stars out of pity for sellers who did not necessarily deserve 5-stars (some sellers are truly unqualified to deliver what they are advertising). There are countless buyers who feel sympathetic and will give them a pity-review/rating, but how does that help the serious buyers who are looking for a professional to do a task when we rely solely on good a review? A new buyer coming in would have no idea what their in store for and then gets screwed thinking the seller was supposed to be good. Now, the buyer is out their money and time.
-
12
-
-
A first review helps break the ice. However, a heavily discounted gig with a very tight deadline does not seem very appealing at all. I’m a buyer and would ever ask for a discount on top of a tight deadline. Hard pass. Wait for the next person 🙂
-
7
-
-
It depends on how much of a discount, and if it’s worth it to your time and effort. As this could be a potential first order that could provide feedback and ratings to your profile. You can use it as a tester. First, figure out what the client is looking for, and then determine if you want to work out a discount for it or not. But first, make sure you understand what they need from you, so you can make the judgement for yourself (and for them as well). *Don’t forget, you can even work out custom orders, for half the price than it will be half of what gig offers, so to speak.
-
9
-
-
11 hours ago, yourbrandingpal said:
I think a better approach would be to LET the buyers review on cancelled orders BUT without affecting seller's ratings (and by that I mean option to leave comments but not ratings)
So… you’re saying sellers shouldn’t be penalized for lying to buyers about their skill-set just to get the order? Help me understand it. A seller can have one good review for the client to go off of, but we wouldn’t have any idea how many bad ones they had from cancelled orders of their own accord (because they couldn’t do the job, etc). Sometimes cancellations are not enacted by the buyers, they are enacted by the sellers who realized they oversold themselves and bit off more then they could chew (in most cases, not all). You suggesting that buyers shouldn’t be able to leave an effecting star review for a cancellation to warn others, is like if a buyer suggests that all sellers on the site should be ‘pro level’ to sell their services because they can’t be trusted if they’re not pro. It’s silly to say. Fiverr is doing this change because there is a problem. People are unhappy.
-
3
-
-
I’m a buyer and I LOVE that Fiverr has implemented reviews on cancelled orders now. Imagine you see one 5-star review (and try out that seller) and come to find out that they actually had four cancelled orders… now we can truly find out if sellers are worth using or not. Too many times have I been lied to about skills and sellers have good ratings on their page when only one person liked them and they did bad on all the other orders, it’s because all the other cancelled reviews were never posted.
-
2
-
-
Sellers are worried about 'fake buyers', and buyers are worried about 'fake sellers' here... is a never-ending cycle on fiverr!
-
14
-
2
-
-
I've seen a seller on here who reviewed his account from another secondary account, (using pretty much the same profile picture and username), I kid you not! He wasn't banned either and got away with that for some reason, the dude literally reviewed himself.
-
11
-
1
-
-
I’m a buyer and even I agree with this lol. 🫡
*I think sellers should have the option to decline a job request on ‘blank’ gig requests. The clients who have not provided details on ‘order page’ in order for the seller to complete the job appropriately. Meaning, if nothing is attached, insufficient information, or unusable files, the seller should be able to decline within a 24-hr grace period. Interesting concept to pass along.
-
2
-
-
Funny enough, Upwork actually has a button built in its system where sellers and clients can interact/VC on the site itself about their upcoming project. I have not seen this feature implemented on Fiverr yet, but I assume this would be ideal for what you want. However, having communication outside of Fiverr is against their ToS. Maybe try to contact customer support to see if they can recommend a solution for you? Best of luck!
-
8
-
1
-
-
12 hours ago, johanyagami said:
process.
The seller is refusing to cancel and is telling me either I have to let them continue making revisions to the order or just take it how it is, but the designer doesn’t
Some sellers lie about their skill level. Sometimes what they post on their gig page is NOT their own actual work... I’ve learned the hard way running into these types (got tricked twice). If the quality is not up to standard, and seller is not complying with proper revision request instructions, then please contact customer support because you are being scammed by the inexperienced seller trying to make a quick buck from you. It happens sometimes, I suggest you try to vet better through your choices when hiring in the future, and please contact customer support as we cannot do anything to help you here. I wish you luck! 🙂
-
11
-
-
From a buyer’s perspective:
You can upsell if you feel like it’s something the buyer will also benefit from too (versus solely for the purpose of increasing your own revenue). For instance, getting a better price for a custom bundle order (rather than a single order), if you notice the client is a heavy repeater. No one wants to feel haggled, make sure whatever you’re doing adds value ‘both’ ways.
Also, if the client starts the discussion that “they are on a budget” and would “not like to go over a certain amount $XX”, then please don’t try to seek pitching anything above that, because they might take it as you being inconsiderate to their pockets lol.
-
1
-
1
-
-
As a buyer, the fee increased for me overnight 😞 I now pay $8 for a gig that was was priced at $5 (simple gig).
I didn’t mind paying the service charge which increased it to $7, but it went up again and is pushing towards $8. That’s literally over 50% of the actually gig cost?
So, instead on the extra $2 spent on fees, expect your clients to be worried about the (now pushing towards), an extra $3 service cost.
-
6
-
Help! Friendly Buyer Insists on Sending Final Message to Inbox!
in Lounge
Posted
This is so cute, and I love that you have such a great relationship with your client. The fact that you are socially close should be enough to express to them the same concerns you are expressing to us here. Don’t be afraid. If I was your client and you told me this I would understand and we leave it that, letting you post the last emoji. 🫡