Hey guys. I got a message from a buyer this morning and noticed later that my reply never sent. Tried again, same thing. Tried using the site, not the app, only to see that the message box was greyed out/not accessible with a message above saying, among other stuff, "[name] is not available to receive orders until [date]".
So I'm guessing this person marked themselves as out of office (or whatever the term is), so buyers can't message her until the date she set. The problem is that she messaged ME as a buyer, and now I feel horrible because she might not realize and might think I'm ignoring her. The date she's available again is end of December which is far off. I was thinking I would have to wait until then to message her back and let her I know I wasn't in fact ignoring her, but does anyone know if there's a different way to get around this?
It's silly that apparently people are able to message as a buyer while marked out of office when it prevents the people they're messaging from responding.