Hello, Please check first if your Gig is active or not. If not then contact the Fiverr Help Center. They have much better help center support.
Gig active status Link:
https://www.fiverr.com/support_tickets/selling-on-fiverr/gigs/gig-status
Fiverr Help Center Link:
https://help.fiverr.com/hc/en-us/
Thank You.