barbaraschum

Where did you get that info from? This doesn't make much sense to me, given that the buyer's payment clears 14 days after the order is completed (or 7 days for some sellers). Once the payment is cleared and you have withdrawn it, the buyer's money is no longer on the platform. So, no, I don't think the buyer can cancel the order after 5 years, given that the money is long gone at that point. Of course, it's a different story if the buyer hasn't marked the order as complete yet or if it hasn't been automatically completed. If the order is still in an active status, the buyer can contact Support to request a cancellation or a modification of the order. Unfortunately, this has happened to me before, when a previous buyer tried to scam me and get free work. Thankfully, Fiverr handled the situation very well, and I still got paid for the work.

Hello everyone, today a client texted me and told me that there was a project he would like me to work on. Then, he sent me his phone number and told me to contact him on Whatsapp, where he would “send me all of the materials for the project.” After he asked me to contact him outside of Fiverr, I reported him to Fiverr. And 20 minutes later, I get a message from the Fiverr Team saying that I got my first warning for “requesting a buyer to communicate outside of the Fiverr platform.” This is clearly a mistake because it was not me who requested to communicate outside of Fiverr, it was the buyer! And I naively thought that reporting him to Fiverr would be the right thing to do, but instead, I wrongfully get a warning. I sent a message to the Fiverr support team but they haven’t answered yet. Has this happened to anyone else? Will the Fiverr team remove my warning after they realize they were wrong? Also, will this warning affect my profile in any way? I am really frustrated as it has taken me a very long time (1 year) to start getting orders, and now people finally began buying services from me which I was very happy about, and then this happens. I’m worried that this warning will somehow negatively affect my profile. I am also worried that if it’s this easy to get a false warning, they might give me another false warning and ban my profile in the future. If anyone has any experiences with the same issue, please let me know. Thanks in advance.