cagdasyoldas

I already contacted the CS. Waiting for answer atm. It was showing the timer on the phone app. But it doesn’t show any timer onthe desktop browser. On the desktop browser, it says “ORDER NOT STARTED. We are waiting for the buyer to submit the requirements. Until then, the countdown for this order will not start”. Also, it shows the order “ACTIVE”. and it used to show “WAITING FOR REQUIRED INFO” (or something like that). But now it shows “INCOMPLETE”. I’ll wait for CS answer and see what’s gonna happen.

So, despite requirements being mandatory, the order got started. Am I understanding correctly? If so, then it means your buyer must have attached at least 1 file. No. it did not start.

It’s actually mandatory. But i could see on my screen how much time left for the delivery.

Nothing. She just put the order. I’ve been waiting for the requirements. The order is now labeled as “incomplete”. Not sure if it is gonna affect my stats.

You mean “I have all the information I need” button? If so, no. I did not click that. My gig is about editing photos, I can not do anything without having the photo files from my clients. So client knows that.

I have this buyer who contacted me 1-2 weeks ago to ask about my services, and I answered all of her questions. A couple of days later she asked more questions and I replied and gave her more details. She was really happy and satisfied that she put an order. But she has never sent me any required information. I tried sending her reminder and messages but she never replied. Although I can see that she is always online (I can see that she was online 20 minutes ago today). I don’t know what to do… there is only 4 hours left for the delivery and I have no idea how this is going to affect my rating. What is Fiverr’s stand in situations like this?