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emotionalsamex

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Posts posted by emotionalsamex

    Any Luck With "Promoted Gigs" Feature?

    in My Fiverr Experience

    Posted

    LONG DELAYS IN CUSTOMER SUPPORT REPLY. It is taking more than 20-30 days for the customer support to respond to any issue.

    That’s due to the pandemic and a lot of people believing that Fiverr is the ultimate recipe to make money online fast. A lot of YouTubers are stating that it’s easy to make money on Fiverr and people are making low quality gigs that will never get any traction. What they do is they get in front of legitimate, professional sellers that actually want to make an honest living by harnessing their skills.

    Ever since the pandemic started, I saw a decrease in sales.

    Speaking of that, I want to provide another update. I am still not getting any views with the promotion, so if the gigs are removed from search on purpose by Fiverr’s algorithm, you have to wait until you are back in search. At least that’s what it seems to me

    Well your gig might have been removed due to some review pending by the Fiverr team. This happened to me twice however I went and checked with the support and yes it was pending for a review and I had to contact CS to resolve the issue.

    To check overall status , if your gig available in market it will show you ACTIVE or if there is something wrong then it show PENDING ,This is good step by fiverr as we do not need to wait for CS to reply.

    Here is link

    https://www.fiverr.com/support_tickets/new/gig

    After clicking fellow these Steps

    Step 1: What can we help you with?

    Ans : Choose Gig

    Step 2: What is the issue with your gig?

    Ans: Choose My Gig doesn’t appear in Search

    After that choose your gig which you think is not available in Results after writing your Complete title in search

    If there is any problem in your gig it will Show you Pending status then you can contact to CS for further.

    Hope it’s not in pending.

    • Like 17

    Any Luck With "Promoted Gigs" Feature?

    in My Fiverr Experience

    Posted

    I believe the reason why I am not in search is because during October and November I had the number of cancellations increase quite a lot. I barely more than a dozen cancellations in 2 months, yet due to Fiverr’s payment system not working properly people were placing orders and the payment was not going through. So now I have 140 cancellations for the past 2 months. I am over 90%, so those are not taking into account for the completion rate, but I am sure they are taken into account when it comes to ranking. So I am pretty sure that’s the reason why I am in the back.

    The idea here was that whenever you are removed from search, this feature doesn’t seem to be working. So I just have to wait for a montht to get back. Now I am worried that Fiverr will still have failed payments and I end up in the back again. Not sure what happened there, but I do know one client that reached to me and told me his payment failed, when he tried a second time the order was active, but it wasn’t in my queue, nor did the buyer could access it. Thankfully I was able to complete it by talking with the customer in the inbox… So yes, at least in my case, Fiverr was extremely buggy for the past 2 months or so, and I am paying the price for that with deranking.

    So yes, I can’t really do anything with these promoted gigs until I am back in search. Since they take the past 2 months into account… I assume I will most likely be able to use this service in late January or hopefully earlier.

    Hope you get your gig back to the search soon.

    I agree with your statement that Fiverr was extremely buggy for the past 2 months. I experienced and still experiencing LONG DELAYS IN CUSTOMER SUPPORT REPLY. It is taking more than 20-30 days for the customer support to respond to any issue.

    Hope Fiverr gets better soon, otherwise it’ll have a really bad impact on buyers and sellers.

    • Like 16

    What Should I Do? Buyer requested a revision After the order deadline

    in My Fiverr Experience

    Posted

    Hey, hope you are doing well. I just read the conversation and the replies you got on this thread.

    1. First of all there is no need to worry if the order is in revision and status shows LATE. This order will not be considered as late if your first delivery was on time. You can take as much time needed as you want to complete this order and the order will not be considered as late by fiverr. Just inform the buyer how much time the revisions will take and you are good to go. Only first delivery should be delivered on time. Revisions have no time limit.

    2. Secondly I see you panicked and was disrespectful to the client. Never do that and stay calm and respectful to the client. Send them smiles and ask them not to worry as you will complete the revisions they asked for.

    3. Even if your first delivery is late due to some reason, you can simply send them a time extension request using the Resolution Center and the top right corner of the order page. Just explain the client why you need extension and they usually understand and accept the extensions.

    Hope this helps you out.
    Thanks a lot
    Sam

    • Like 16
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