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Posts posted by mert_ona
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To all of you struggling to understand this situation since they are not in the Website business,
- I gave custom codes and design as per requested by the customer in a given PDF file.
- They were nice with me and asked revisions and I completed all of them.
- When I said %100 satisfaction I mean it because in coding world we give unlimited revisions until they are satisfied and I tell my customers this all the time.
4.The refund happens if I couldn’t to the thing. But in this case I delivered. - After the website was done they removed me from admin which means I CAN NOT DO REVISIONS. And they wanted to cancel OUT OF THE SUDDEN.
- They did not even try to communicate with me and they probably got all my codes.
- So please, before you start blaming me try to understand what type of service I am giving, because I see most of you are in different careers.
@enunciator @vickiespencer @stefanyoshovski @eoinfinnegan
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they told me that the buyer always wins and unfortunately all the given efforts are not protected as they told us in the beginning when we signed up!
Can you show a screenshot of what they actually said because that sounds crazy
Here you are, Imagine that after you’ve delivered a project, after a week surprise the delivered order has been canceled! why? The Great buyer didn’t like it.
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I don’t know what to do, but Fiverr should really do something to prevent buyers to be able to get work done for free just by saying “I didn’t like it”, because how can someone tell you otherwise?? how can someome prove that’s wrong?!
I think that’s the biggest flaw here. For some buyers, Fiverr is a place where you can get free things. And we shouldn’t undermine it just because “it doesn’t happen to everyone” or because “that’s common everywhere”.
Maybe there could be a feature like this:
If a buyer wants to cancel the order because they didn’t like it, they would only get 50% refund but ONLY IF they provide an extensive and detailed information about why they didn’t like it and how it wasn’t what the project needed (and promise they won’t use it at all). And a staff member should revise that explanation to decide whether it is acceptable. If it is, they get the 50% back but never 100%. If it’s not acceptable, they don’t get a refund.
And they should keep a record of how many times buyers do this, so they can get warnings, or their account deleted or something. Exactly as the sellers.
Extra comments for the buyers: they should take the responsibility to carefully check the seller’s gig’s description, samples, and bio. They should know they have to choose someone they believe it’s gong to fulfill their requirements.
All these suggestions are logical, this situation really made me feel down.
Thanks for you support
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I’m sorry to hear about that
Thanks for your support
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they told me that the buyer always wins and unfortunately all the given efforts are not protected as they told us in the beginning when we signed up!
Can you show a screenshot of what they actually said because that sounds crazy
I’d love to actually since I’m really living a shook by wasting more +20 hrs for nothing!
I will upload screenshots to a link and share it here soon.
Thanks for the suggestion.
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I am sorry to hear about your experience, but you have “100% satisfaction or refund.” in the gig description for your website gig, so the buyer has every right to cancel even if they are 99.99% satisfied. You shot yourself in the foot by putting that in your description.
I suggest you remove that and “unlimited revisions”. If you offer unlimited revisions, you can be stuck doing revisions until the end of time.
Thanks for your comment but I really offer 100% satisfaction by providing unlimited revisions. and I already canceled an order about a month ago since I felt the customer didn’t like I couldn’t give better. But at this very situation the buyer refused to cooperate with me and even give me comments to revise!
and surprised me be removing me from the administration of the panel.
Thanks for your suggestion 🙂
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I’ve been a Fiverr seller since January 2020, this is my first time I’m writing to share my experience.
I had a customer who wanted an urgent selling page on Wordpress and after I did the job he kicked me from the administration of the page so I lost my access and then told me he is not happy with the order and want to cancel, I was like give me your comments and I will be happy to give unlimited revisions until you get satisfied “Just like what I have done with other honest buyers before!”…
But the answer was like I don’t have time to waste and a nonsense excuses.
I contacted the CS directly and after looking at the order they told me that the buyer always wins and unfortunately all the given efforts are not protected as they told us in the beginning when we signed up!
So yes, I’m now going to get a bad order completion rate + I already lost my time + lose my money.
I am not feeling protected here any more as a seller on Fiverr.- 33
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The buyer wins again, 20+ hrs of hardworking wasted
in My Fiverr Experience
Posted
Thanks a lot, All the best 👊