[Let us include commercial rights in our base price!]

you can watermark audio too!

The whiteboard animators go nuts when you do this. They simply shouldn’t be allowed to download work until they’ve marked the order as complete.

The amount of people who say '‘my client didn’t accept it’ is incredible - they then expect you to cancel the order. They have literally no respect!

[Let us include commercial rights in our base price!]

I still think the best solution would be to prevent our audio files from being downloaded until the buyer marks the order as complete, like the artwork guys do with watermarks.

This would prevent a lot of back and forth! I’ve had a lot of problems recently too.

[POLL - Poor Quality Gig Audio & Video!]

Not true.

I had such a hard time looking for the “right” mix and mastering engineer only to realize that i cannot tell how their work sounds because of the poor audio quality Fiverr plays back in previews.

You could always message them to ask for a WAV sample.

[Have You Ever Left A Buyer A Bad Review?]

I do it often - generally when people under order, like not paying for commercial rights etc.

[Fiverr Needs To Help Us On Tax/VAT]

Your customer is Fiverr. You only need one VAT code.

Are you VAT registered?

[Can i message my recent buyer?]

This is explains everything you can do - I’ve no idea why anybody would read this and be in any doubt as to what’s allowed.

I could explain why but why bother since it won’t change anyone’s opinion. You don’t think I know what I’m talking about. It’s ok if they expect a reply from you to message them. Otherwise not ok. You had four very long time sellers and forum regulars tell why not to contact previous buyers.

You’ve been on fiverr as a seller a long time too so hopefully you won’t have any problems about it. Maybe you won’t get reported for it. Maybe fiverr will overlook it if you do.

I thinks it’s unfair of you to say that I don’t think you know what you’re talking about, as I never said that.

But I am allowed my opinion - and I’m basing that on years of personal experience and backed up by documents from Fiverr.

I stand by my original opinion that people here are too cautious - and as a result I think they often offer well intentioned by incorrect advice.

And as I originally said, to each their own. I’ll continue to work as in always have done and you work in the way you do - neither way seems to be causing us any problem.

[Can i message my recent buyer?]

I sometimes feel people on here are far too cautious.

You can’t be too cautious. I don’t know how long you’ve been using the forum or if you read it much but we see people getting banned constantly for all kinds of things.

Fiver does not hesitate to ban people’s accounts. If you are “reaching out” to people for any reason and getting reported for it you risk anything from having your messaging ability blocked to getting your account banned.

I would be annoyed if someone messaged me whom I had purchased from before to see if I wanted to order from them. I dislike getting spam.

The buyer knows where to find you if they want to buy from you. If you don’t hear from them it means they don’t want to buy from you. Most people won’t say “I’m not interested” if they don’t want your service. Not hearing from them means they are not interested. You put them in a very uncomfortable position when you contact them and force them to reject you outright.

I don’t read too much into what a lot of people say on here.

I usually believe there’s much more to the story than the one sided aggrieved versions we get on here.

Keep In Touch:

Just because you’ve finished a customer’s order, doesn’t mean that your contact with the buyer should end! Use Fiverr’s My Contacts page to be in touch with past buyers when you have something that might be of interest to them (while being sure not to spam them).

If you are offering a new Gig, for example, that would be the perfect opportunity to reach out and remind previous buyers about your services.

https://sellers.fiverr.com/en/article/keep-in-touch-with-buyers-with-the-my-contacts-tool

This is explains everything you can do - I’ve no idea why anybody would read this and be in any doubt as to what’s allowed.

Just my personal POV.

[Can i message my recent buyer?]

I sometimes feel people on here are far too cautious.

Those who are not sometimes get an account warning.

Sometimes they will - but like I say, there’s a difference between spamming people and following up with people.

[Can i message my recent buyer?]

Yes, but it’s probably also worth being very careful about how you reply or whether to (in case the message get flagged then the seller warned) eg. if you’ve already answered their question once, messaging them again 1 or 2 times might get the messages flagged, and if they haven’t left an enquiry then gone quiet, ie. if it’s just a long time since an order from that buyer, it’s probably best not to contact them (again in case of being flagged or getting warnings), as well as you don’t know if the buyer might be annoyed with the message. Unless you are sure they won’t mind that.

Maybe Fiverr should make the system so the buyer gets the option of whether to opt-in or not to notifications (like of new/updated gigs by a seller, eg. if they’re related to a buyer’s past purchase) or to future contact by the the seller without the buyer asking a question/ordering first.

Each to their own - but I sometimes feel people on here are far too cautious.

If somebody contacts me about a price for a script and I reply, then I don’t hear anything back, then there’s nothing spammy or intrusive about trying to find out what is going on.

There’s a difference between a nice message and a quick ‘u wanna do this or not’ message.

In terms of regular customers, again, sending a message saying ‘How are you doing, I haven’t heard from you for a while, is everything ok?’ is absolutely fine - the recipient is easily able to ignore it - or more than likely, respond.

To each their own though. My advice on here is for people to be much less cautious about offending people.

[Can i message my recent buyer?]

Maybe because Fiverr isn’t always that clear about it. The terms of service says spam isn’t allowed but

Fiverr also has seller help pages related to this.

eg.

https://sellers.fiverr.com/en/article/building-relationships-with-buyers

Keep In Touch:

Just because you’ve finished a customer’s order, doesn’t mean that your contact with the buyer should end! Use Fiverr’s My Contacts page to be in touch with past buyers when you have something that might be of interest to them (while being sure not to spam them).

If you are offering a new Gig, for example, that would be the perfect opportunity to reach out and remind previous buyers about your services.

https://sellers.fiverr.com/en/article/keep-in-touch-with-buyers-with-the-my-contacts-tool

It allows sellers to immediately understand who their most significant buyers are so that they can revisit meaningful contacts and maintain relationships with buyers who already know them and their work.

…

Sellers can use the page to re-familiarize themselves with the buyers that they can reach out to and initiate new business opportunities. The tool allows 2 ways for sellers to reconnect with past buyers, by either clicking “Message” or “Send an Offer”.

What’s the right way to contact an previous buyer? There are a few reasons:

Do you have a new Gig that will interest the buyer?

Do you want to let the buyer know that you are available to take on any upcoming assignments they might have?

Note: We recommend reaching out to one or two buyers every once in a while. This tool is not intended for sending mass messages or mass offers to users.

edit: Since sending out a message to a past buyer unrelated to their existing orders could get flagged as spam and the account given a warning, Fiverr should really change the system or remove the above help pages saying that contacting past buyers in the circumstances they mention is allowed or maybe specify more clearly in the Terms of service exactly what is and isn’t allowed (eg. what is/isn’t considered spam in relation to contacting past buyers).

I always drop regular customers a message if I haven’t heard from them for a while. People like the human touch.

Also, Fiverr is sales. If somebody makes an enquiry and then goes quiet, it’s absolutely worth following up, just like any regular sales job, even if it’s to be told they’ve changed their minds.

[POLL - Poor Quality Gig Audio & Video!]

I don’t think many ‘Fiverr’ buyers notice.

It’s not an across the board thing - files that were loaded up ages ago are fine - it’s newer files that are compressed.

The other thing to think about it the cost of hosting higher quality audio - I don’t want them to take a greater commission to cover the cost, personally.

[Sharing Fiverr account with my partner]

Technically a male voice and a female voice ARE two different services, but your account might be shut down anyway for being too similar.

I’ve always interpreted this rule (and who knows, I could be WAY off the mark…) as ‘you’re not allowed to have two gigs offering identical services’, and I figured it was to stop the influx of people who have been instructed that the key to Fiverr success is to max out your gig allowance. There are videos on YouTube (some with millions of views) that say that if you offer Wordpress Fixing as a service for example, your first job should be to make 7 gigs all offering Wordpress Fixing, to give you 7 x the chance of appearing in search.

If this is the case, I get why they enforce this. The search results are already bogged down without each new seller duplicating their gig x 7. And you can see it happening, almost all of the sellers who post a “I can’t get any sales, what should I do?” post in the forum have 7 gigs, all pretty much identical. It’s a mess.

But I think if you can prove that there’s a genuine reason for the difference (gender and usage in our case) it should be allowed. It’s not spammy to offer a VO gig for general commercial use, and another for Podcast Intros, and another for Voicemails… It’s entrepreneurial, and helps position you better in the search, making the experience better for the buyer.

But, ya know… it’s Fiverr so who knows!? 🙂

a VO gig for general commercial use, and another for Podcast Intros, and another for Voicemails… It’s entrepreneurial, and helps position you better in the search, making the experience better for the buyer.

My rule of thumb is ‘what is the buyer searching for?’…it’s unlikely Fiverr gets many searches for ‘voice over’…but probably hundreds for ‘Female Voice Over’…

Then when you drill down a bit more, they’re actually probably searching for ‘podcast intro voice over’, ‘voice mail voice over’…

It’s not spammy, it’s getting in front of those detailed searches - that’s where the value is as a seller, not worrying about an algorithm.

[Sharing Fiverr account with my partner]

My husband used to have an account on here - but it was risky us have two accounts in the same home. So he’s put his on holiday mode for the next two years.

It’s a pretty baffling policy when you think about it. I understand that Fiverr do this to avoid fraud, but there must be a better solution than simply saying “two people from the same location/IP address can’t have an account”. In your example, your husband could be happily working away and generating more income for Fiverr, but has chosen not to in case you both lose your accounts. It just all seems a bit counterintuitive to me.

With 1,200 reviews the account isn’t worth blowing up - we might need to restart it at some point.

He’s an audio producer so we can offer a lot of services ‘all in one’…but we’ve managed to do a lot of this within my account regardless, despite ‘starting again’ a little over a year ago.

[Sharing Fiverr account with my partner]

Hi,

It’s fine for you to do this. There’s nothing in the TOS that says that a Fiverr account can’t consist of more than one person. It’s what we do; we’re a couple and we live together, but we also both offer Voice Over services. When we started, we knew that by having 2 separate accounts running off of the same IP, and offering essentially the same service, we would risk losing our accounts, so we pooled them into one and honestly it’s made the business so much better for us.

Do you have a ‘brand name’ for your account? For example, our’s is Cubitt Audio. You could always sign off your messages with your brand name rather than getting bogged down in which of you is typing the message?

Good luck!

My husband used to have an account on here - but it was risky us having two accounts in the same home. So he’s put his on holiday mode for the next two years.

We’re looking at how to combine his services into my account, but at the moment we’re happy just running mine.

[Which words are forbidden to use on Fiverr when communicating?]

Fiverr wants you to be paranoid about it.

I’m sure they don’t.

[Which words are forbidden to use on Fiverr when communicating?]

It generally flags those words up though - it’s easy not to get caught out!