[It finally happened: I officially dropped from level 2 to level 0]

Not sure if this has anything to do with it. This happened to a number of other sellers - on the mobile app and me as well. Try hard quitting the app (if this is what you are looking at) and then reopen it. I did and my stats returned to normal

[Official feedback thread re: the new leveling system]

1 hour ago, kerlvision said:

Hi, 

 

All is good regarding the level system, especially for the new starters.

However, I don't understand why the earnings measure is set up like this. 

Why should I wait for my earnings to be cleared out for it to be considered in the level system? 
 

Within 15 days of clearing I could get level up get more buyers due to trust in buyers and bring more money to Fiverr and myself, but for some unknown reason, clearing needed to be waited for the level to go up.

Please consider this point. 

I think the only big change is when one reached TRS. Trust on the part of buyers I think will be impacted more by your consistent delivery of quality and the feedback you get. This will in turn increase the orders you get and number of clients which also affect ascending through the levels. I don't think the earning barriers alone are that high to promote a seller to the next level.

[Official feedback thread re: the new leveling system]

6 minutes ago, amberlilyreadin said:

Oh my gosh, finally I've found some people with the same issue as me! My success score is great, but I haven't gotten any new orders or messages in ten days, which is super unusual! Normally I can only have my gig visible for a day or two because I'd get so much traffic. But this month? Crickets. It's never been this quiet for me in the three years I've been on here.

I actually went and applied for a seasonal job the other day because I'm worried how long this dry run will be.

I added a promotion to drive new orders a little. It has helped 

[Official feedback thread re: the new leveling system]

26 minutes ago, priyank_mod said:

It's just an assumption expressed by many sellers - often quoted as communicated from the success manager to the seller!! That's why I feel that it will become a popular misconception. (like staying active/online variety)🥲

However, an auto-completed order is also an opportunity lost for the seller, to earn a review (public or private or both). Its like an empty bullet shell which will NOT nullify a bad private review or a 2-star public rating. So it would affect us indirectly but not literally.

Algorithms devour the data, so like William said, it would be using a million data points to calculate our scores. And an auto-completed order fails to provide tangible data points to the algorithm. 

A fairly well-based assumption one would think if communicated by a Success Manager, no? At the end of the day, we cannot force a buyer to manually complete an order or then to leave a review. There are a million and one reasons for this but to assume that it is because of something we have done - or not done - is due to us creating an environment of disengagement is itself a rather large assumption to make. 

[Official feedback thread re: the new leveling system]

Following from my last message about communications. Received a somewhat non-specific response from my SM. If an order autocompletes, it may impact the score as it shows the buyer is disengaged and this apparently is my fault as I did not send another follow  up message between when the order was placed (when I do follow up with a Thank You and a questionnaire) and the few days to the delivery. If this happens and then the order autocompletes - bang. Buyer Satisfaction score takes a hit.

[Official feedback thread re: the new leveling system]

Hoping that extensions / modification requests are not impacting the overall score. Recent reasons for modifications / extensions:

Been super busy and not time to review - I need to add an extension to the review period.

Oh - I forgot to mention that I have been working another job (despite me asking them repeatedly), I need a modification.

I am submitting a modification request as I need more time to review.

etc etc etc.... None of which have anything to do with me, my delivery time or my communications

[Where to find Order Cancellation Rate with new Dashboard]

1 hour ago, schuylerhale1 said:

Does anyone know where to find your Order Cancellation Rate with the new roll-out? Used to monitor it from the main dashboard - now can't seem to find it anywhere. Am I crazy?

Not sure it is available anymore. Can't access mine either

[New Seller level system is terrible]

4 hours ago, donnovan86 said:

Well, put it this way. All this info was already seen in the background by Fiverr, and they were ranking us based on that. The only thing that happened is they started showing SOME of the hidden metrics. There are still many private metrics they are witholding from us. And since a lot of this ranking system is based on private data, I don't expect them to share more info. I am even shocked they display this much. But whenever they inquire people to share private reviews, they say the info will not be shared with anyone. So.. don't expect them to automatically share more info like what order received a bad private review or stuff like that. My guess is that kind of stuff will never happen. Unless they change the approach towards private reviews. 

Then again, they want people to have lower review scores and diversify the overall review spectrum. Until this change, most of the active sellers had 5 stars or 4.9 as a rating, and they were level 2. I will say, I tried to buy stuff for a few projects and everyone almost had the same rating on the first few pages. It's very hard as a buyer to purchase stuff when everyone has the same rating. But some sellers curate their orders and cancel, while others just deliver excellent work all the time. I get why they made this change, and I agree with purging bad sellers. I don't think doing that is fine if you're also harming great sellers in the meantime. But hey, it's their platform..

In a 'past life,' I used to have to write evaluation reports, often used a part of a process to determine one's eligibility for promotion. If the subject of such an evaluation was found deficient in any way, they were never told you have to do better at X - but we cannot tell you what X is, but X is a general collection of ABC. They were given specific examples, a roadmap for success and supportive coaching. The idea was to never crush anyone or let them leave a meeting feeling belittled or concerned, but empowered that positive change was possible.

[New Seller level system is terrible]

4 hours ago, donnovan86 said:

Well, put it this way. All this info was already seen in the background by Fiverr, and they were ranking us based on that. The only thing that happened is they started showing SOME of the hidden metrics. There are still many private metrics they are witholding from us. And since a lot of this ranking system is based on private data, I don't expect them to share more info. I am even shocked they display this much. But whenever they inquire people to share private reviews, they say the info will not be shared with anyone. So.. don't expect them to automatically share more info like what order received a bad private review or stuff like that. My guess is that kind of stuff will never happen. Unless they change the approach towards private reviews. 

Then again, they want people to have lower review scores and diversify the overall review spectrum. Until this change, most of the active sellers had 5 stars or 4.9 as a rating, and they were level 2. I will say, I tried to buy stuff for a few projects and everyone almost had the same rating on the first few pages. It's very hard as a buyer to purchase stuff when everyone has the same rating. But some sellers curate their orders and cancel, while others just deliver excellent work all the time. I get why they made this change, and I agree with purging bad sellers. I don't think doing that is fine if you're also harming great sellers in the meantime. But hey, it's their platform..

Fair points but keep in mind that a lot of sellers who are impacted - like you I am certain, have invested a lot of sweat equity into building a business here - and helping position Fiverr as a brand. We hold ourselves to a very high set of standards, comply with the ToS and deliver a quality product, honestly caring about our customers here. That the goal posts are moved overnight and I think you will agree, with a lack of real insight into what specifically is impacting our scores, causes a lot of concern. There is a huge body of very concerned sellers here..... With the analytical powers at Fiverr's disposal, there is surely another way of dealing with the bad sellers without crushing those who are working tirelessly to meet the metrics we cannot see while at the same time concentrating on the daily orders at hand

[New Seller level system is terrible]

On 2/15/2024 at 2:23 PM, andywarburton said:

Has anyone complaining about not knowing how to improve tried clicking the big button that says "how to improve your gig score" ? Lots of juicy information in there!

If you read the tips - they are vague and talk in generalities. We are indeed held to a very high standard but for the sake of transparency and to ensure that clients are receiving nothing but a high level of service then it would benefit everyone if specific issues were highlighted so they can be addressed in a meaningful way. Otherwise, the huge number of sellers being impacted here are simply floundering and not sure what to do 

[Official feedback thread re: the new leveling system]

I received notification that yes - there is something of a bell curve at play here.  Also noticed that my score dropped another point overnight. Anyone else?

[Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)]

Anyone else's Customer Success Manager out of office and unavailable to have a Zoom meeting?

[Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)]

29 minutes ago, cal5086 said:

As a TRS who has been on this website for over 10 years now also, I do agree with this statement above.

I love working on Fiverr, but I do feel like over the years it went from a very cool almost social market place where Fiverr's end of the bargain was infrastructure and marketing while my end was bringing/attracting clients and the skills to do the work, in that aspect I love this site, it changed my life for the better.

Over the last 5 years it has flipped to where I feel as if I'm just a cog in a wheel, everything I do is governed via metrics and now those metrics have turned into a "Success Score" that is obtuse and to be totally fair somewhat draconian, at least in it's current state, maybe this will change with more insight, idk.

At the very least if Fiverr is going to implement a new system like this, everyone should stay at their respective level and start at 10/10 as far as the "Success Score" goes, instead of back weighting it. Imagine if the NFL made new rules to the game and changed the amount of points touchdowns and field goals counted for, then retroactively applied that to every game in their history, I kind of feel like that is what is going on here 😕

It is a very stressful time and I feel like it's a stress that doesn't need to be here, the only thing that should matter is, are the buyers and sellers happy, I know this is a delicate balance, but right now it does seem like the sellers aren't happy at all and buyer happiness is directly linked to how sellers feel and interact with their clients.

I have no plans to leave Fiverr, I will do my best to raise whatever innumerable calculations need to be raised to get to 9/10 "Success Score" and hopefully keep my TRS that I have worked so hard for over the years. But as I have a family and people who rely on me I have 100% dusted off my resume and started to work on it. It is unfortunate because I love working on here, I love meeting new authors and helping them get their books to market.... but it shouldn't have this amount of manufactured stress attached to it.

I do hope we are all overreacting to new change, I really do, I hope Fiverr looks at this feedback and goes back to the drawing board somewhat, or finds a better way to implement this system that doesn't immediately effect everyone for the negative. I hope more TRS will leave their thoughts also.

100% agree with you here and with a lot of what other sellers are saying. A TRS myself, suddenly seeing I am now at risk of losing my level and the attendant benefits I worked so hard to achieve. The nebulous CS score is apparently one reason. Looking at what Fiverr is doing here, I can only imagine what would happen if they rolled similar changes out in any other organisation. I don't know how many hundreds of other comments there are but surely someone will clue in that these changes are not good at all. After the sudden loss of appearance on the search results and drop of orders in Oct that impacted so many including me (that did rebound), this new round of very seller unfriendly changes has made me put into high gear (what should have been a parallel) something of a risk management focused exit strategy. 

[What are you wishes for 2024?]

Firstly, I wish for peace for everyone and for the safety of all the Fiverr head office team who are currently involved in - or have family members involved in defending their country. May they all be home safe and sound soon.

On a personal side, I hope to greatly scale my Fiverr business (as we all do!) I would like for there to be more insight provided to sellers in terms of Buyer Satisfaction. It can be such a fickle thing and we have no ability to determine how we are doing in this regard or have the opportunity to address any comments/ scores that are left.