johnparsons01

Not sure if this has anything to do with it. This happened to a number of other sellers - on the mobile app and me as well. Try hard quitting the app (if this is what you are looking at) and then reopen it. I did and my stats returned to normal

I think the only big change is when one reached TRS. Trust on the part of buyers I think will be impacted more by your consistent delivery of quality and the feedback you get. This will in turn increase the orders you get and number of clients which also affect ascending through the levels. I don't think the earning barriers alone are that high to promote a seller to the next level.

I added a promotion to drive new orders a little. It has helped

A fairly well-based assumption one would think if communicated by a Success Manager, no? At the end of the day, we cannot force a buyer to manually complete an order or then to leave a review. There are a million and one reasons for this but to assume that it is because of something we have done - or not done - is due to us creating an environment of disengagement is itself a rather large assumption to make.

Following from my last message about communications. Received a somewhat non-specific response from my SM. If an order autocompletes, it may impact the score as it shows the buyer is disengaged and this apparently is my fault as I did not send another follow up message between when the order was placed (when I do follow up with a Thank You and a questionnaire) and the few days to the delivery. If this happens and then the order autocompletes - bang. Buyer Satisfaction score takes a hit.

Hoping that extensions / modification requests are not impacting the overall score. Recent reasons for modifications / extensions: Been super busy and not time to review - I need to add an extension to the review period. Oh - I forgot to mention that I have been working another job (despite me asking them repeatedly), I need a modification. I am submitting a modification request as I need more time to review. etc etc etc.... None of which have anything to do with me, my delivery time or my communications

Not sure it is available anymore. Can't access mine either

In a 'past life,' I used to have to write evaluation reports, often used a part of a process to determine one's eligibility for promotion. If the subject of such an evaluation was found deficient in any way, they were never told you have to do better at X - but we cannot tell you what X is, but X is a general collection of ABC. They were given specific examples, a roadmap for success and supportive coaching. The idea was to never crush anyone or let them leave a meeting feeling belittled or concerned, but empowered that positive change was possible.

Fair points but keep in mind that a lot of sellers who are impacted - like you I am certain, have invested a lot of sweat equity into building a business here - and helping position Fiverr as a brand. We hold ourselves to a very high set of standards, comply with the ToS and deliver a quality product, honestly caring about our customers here. That the goal posts are moved overnight and I think you will agree, with a lack of real insight into what specifically is impacting our scores, causes a lot of concern. There is a huge body of very concerned sellers here..... With the analytical powers at Fiverr's disposal, there is surely another way of dealing with the bad sellers without crushing those who are working tirelessly to meet the metrics we cannot see while at the same time concentrating on the daily orders at hand

If you read the tips - they are vague and talk in generalities. We are indeed held to a very high standard but for the sake of transparency and to ensure that clients are receiving nothing but a high level of service then it would benefit everyone if specific issues were highlighted so they can be addressed in a meaningful way. Otherwise, the huge number of sellers being impacted here are simply floundering and not sure what to do

I received notification that yes - there is something of a bell curve at play here. Also noticed that my score dropped another point overnight. Anyone else?

Anyone else's Customer Success Manager out of office and unavailable to have a Zoom meeting?

100% agree with you here and with a lot of what other sellers are saying. A TRS myself, suddenly seeing I am now at risk of losing my level and the attendant benefits I worked so hard to achieve. The nebulous CS score is apparently one reason. Looking at what Fiverr is doing here, I can only imagine what would happen if they rolled similar changes out in any other organisation. I don't know how many hundreds of other comments there are but surely someone will clue in that these changes are not good at all. After the sudden loss of appearance on the search results and drop of orders in Oct that impacted so many including me (that did rebound), this new round of very seller unfriendly changes has made me put into high gear (what should have been a parallel) something of a risk management focused exit strategy.

Firstly, I wish for peace for everyone and for the safety of all the Fiverr head office team who are currently involved in - or have family members involved in defending their country. May they all be home safe and sound soon. On a personal side, I hope to greatly scale my Fiverr business (as we all do!) I would like for there to be more insight provided to sellers in terms of Buyer Satisfaction. It can be such a fickle thing and we have no ability to determine how we are doing in this regard or have the opportunity to address any comments/ scores that are left.