amigraphics

Hello Community, I have been a level 2 seller on Fiverr for the past 9 years. Recently, I received a notification from Fiverr resulting in the denial of all my gigs and restrictions on my account. It turns out the issue stemmed from a misunderstanding regarding gig thumbnail copyrights. I promptly reached out to Fiverr's support team, providing them with all the source files of the thumbnails in PSD format, as well as the source links for the intro videos created in Canva. Some of the source files were designed by a friend based on my provided storyline, and I don't have direct access to those. It has been 3 days since I last heard from Fiverr, receiving only automated responses. I am deeply worried about the security of my account, as being a seller from a third-world country, Fiverr is my sole source of income supporting my family and children. A week of unemployment would significantly impact us in the coming month. I seek your advice on the next steps to take. I have dedicated the last 9 years to Fiverr full-time, juggling work, account maintenance, and client updates every 10-15 minutes. The current limitations on messaging clients and platform interaction are challenging. While Fiverr mentioned an update within 60 days, I wonder if I should wait or anticipate a response sooner. The situation has become critically life-threatening for me.

i have contacted fiverr support but there response was not even close to be called helpful. Is there anything that i speciffically need to mention ?

Hello Community, I am a fiverr designer since 2016. Yess I have worked for a really long time but now since past 5 months i just got a new kinda issue with my fiverr account i am on waiting list for being topseller for almost 2 years now my gigs were performing very well and then suddenly there was a day when i delivered my last order and there were n orders left in my queue i waited stayed online and a day went by then another and another and my gigs stats started to drop gradually a and then i lost the promotion feature along with it, a month passed and then the second month passed as well with no orders i was quite frustrated i edited a few of my gigs but nothing changed after 80 days i got back the gig promotion feature and my gigs got n first page and i started getting order for 20 days and then even with the promotion feature i wasn't getting any orders and then after 15 days i lost the gig promotion feature and am deranked since then now its been almost 40 days. I wanted my fellow seniors to help me out with this issue i have contacted the support center but as usual there response is not satisfactory. Is there anyone else out there who is facing the same thing as well or is it my time to move on from this platform trap?