I recently had an order which I completed on time. Two days later, buyer purchased a gig extra with 1 day delivery. Boom!
LATE warning everywhere! Although the order was delivered and completed on the same day, my "on-time delivery" rate dropped to 91%! Just like that.
When I contacted Fiverr regarding this, they gave me a reply that it's how the Fiverr system works!
Whenever a Gig extra is added to an order, the duration is extended in a way that it adds to the original duration of the order.
So, even if you're a seller who delivers on time, a buyer's gig extra purchase can affect your on-time delivery analytics (which will badly affect the gig ranking if it's dropped too much).
Gig extra delivery time should be calculated from the moment of its purchase
in Fiverr.com Feedback
Posted · Edited by josephvm
Many of you might have experienced this.
I recently had an order which I completed on time. Two days later, buyer purchased a gig extra with 1 day delivery. Boom!
LATE warning everywhere! Although the order was delivered and completed on the same day, my "on-time delivery" rate dropped to 91%! Just like that.
When I contacted Fiverr regarding this, they gave me a reply that it's how the Fiverr system works!
Whenever a Gig extra is added to an order, the duration is extended in a way that it adds to the original duration of the order.
So, even if you're a seller who delivers on time, a buyer's gig extra purchase can affect your on-time delivery analytics (which will badly affect the gig ranking if it's dropped too much).
This needs to be fixed, what do you guys think?