[Fiverr Support always favour buyers]

No explanation given and they keep my funds.
Fiverr is becoming worst place to sell your service

If buyer is no longer a member, how does that matter?
Order was completed 1 month ago, buyer already paid Fiverr, if buyer closed account Fiverr already have that funds.

What is the logic of cancellation?

If buyer is no longer a member how you returned fund to their balance?
Their balance means Fiverr balance.

[Fiverr Support always favour buyers]

I think you need to better pick your buyers, this has never happened to me, perhaps instead of just accepting every order that comes in, you can talk to your buyers and better understand their needs so you know how to please them.

This usually vets out all fake or mean buyers.

You usually never choose your buyers or cannot know them completely with few chat.

I too am doing freelancing on fiverr sonce last 1 year, and have meet this kind of buyers this month only.

If you haven’t meet its not you will never meet such buyers.

If fiverr allow these kind of cancellation, what is even the logic of customer acceptance, 3 days waiting, 14 days security period.

Everything seems waste if they can cancel it after 20-30 and any number of days. Just buyer have to open multiple tickets.

[Fiverr Support always favour buyers]

@agwakash

You are absolutely right, recently I worked on a project, I pointed out their 6 domains on one hosting. Installed & Setup WordPress, theme, and designed their entire website as per his requirements.

And I didn’t even take much money for this project. I am not worried about money I love to do work for my passion.

Now, I finished their work with honesty and delivered to him.

One more thing to notice is that the customer did not give me an instant response within 1 hour or 2 hours, they take 8 hours or 9 hours for any response.

When I delivered their work, now they said to do more work. I said that dear Sir, I have already done their entire work. Please write your valuable feedback. I would heartily appreciate your corporation.

Now, The client gave me one star me rating for my experiences and said that I threatened to force for rating

I tried to understand to the client, I said that if you are not happy with my service, Please cancel your order and modify your review. Yes. Customer satisfaction is my first priority. The client did not agree to modify the review.

Now, I went to Fiverr support and said that please help me regarding to modify the feedback and said also if the client has not satisfied with my work please cancel the order.

Fiverr customer cancelled their project and refunded their money also.

I tried many time contact with Fiverr customer, I wrote, you can cancel someone project and refund money but cannot modify the feedback.

After that Fiverr Customer did not respond to me anymore.

Yes. I can say that Fiverr is only supported for Buyers. They are not supported for honest sellers.

Yes. from their one rating I hurt very much and I want to left fiverr.

Well I will suggest to accept 1 star rating if work got completed and you got paid.

Do not think much about 1 star rating, when you have 100 5 star it doesn’t matter. Asking for feedback modification also affect your search rankings and Fiverr put you down in search results.

Beside you also lost the hard earned money and time.

Customer satisfaction is must but sometimes you cannot satisfy some customers, they need more and more until you get irritated.

[Fiverr Support always favour buyers]

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Bad idea to give step by step instructions to potential scammers - it might happen to you again. 😉

If Fiverr doesn’t care why should I care.

If they want to stop they they should not let it happen at the first place.

First you complete work, wait 3 days for confirmation or buyer acceptance, then wait another 14 days to get verified.

Then use that money to pay your dues and Fiverr comes back after another 10 days saying buyer is not happy so we decided to refund.

Then why should buyer not use this.

Can sellers get paid saying I worked so many hours but buyer is not accepting order?

If buyer denies to accept work there is sure shot cancellation nobody asks how much you worked.

But if buyer accepted works then also he can get refund.

[Fiverr Support always favour buyers]

What was the issue? Did buyer open a ticket after he rated the order and got refund?

Buyer rated 5 star.

After 25 days he opened ticket for refund.

Fiverr says if customer is not satisfied they have to cancel order and refund.

[Fiverr Support always favour buyers]

Even if you have delivered your service, order is marked as complete.
Buyer left review everything is done.

Buyer can come back after 1 month ask you to do something or else he will open Ticket cliam he is not happy and get you demoted.

One ticket closes he opens another, you get warning and demotion and finally fiverr refund to the buyer.

You cannot do anything.

They do not care even if you delivered everything buyer himself said everything is working fine that’s why he marked order as complete left review.

This is a great way to get free work.

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I am really really upset with how the support team handles tickets.