[Ultimate proof success score is joke]

So i have a gig that i only promote to existing clients as continuation. The description on it is not made to sell to new clients. Basically the description is "This gig is used mostly as a continuation gig for our existing customers."

102 reviews of 5 star, 2 reviews of 4 star.

Not a single refund, cancelation, late delivery, all perfect. 99% of the clients on it are returning customers for continuation on initial gigs that were on same topic.

This gig has a success score of 4 🤡

Please cancel this new system until you fix it because right now it's not working.

[A manual go-through of the Seller accounts who have been demoted because of the new metric system.]

the new algorithm is a joke

it ignores 98% satisfied buyers who dont bother clicking 30 times on 5 pages to give secret feedback and they just skip

and a few "special" clients (we all have those) will make sure they get you 1 star everywhere.

so those 1% decide the quality score

sellers with fewer orders have fewer chances to get the "special" buyers

[Update: Addressing new level system questions and feedback]

Fiverr should acknowledge this new system is garbage and scrap it all together.

You have 100 clients, 95 are happy and don't bother with hidden reviews, 2 leave negative hidden reviews and you get a success score of 4.

This system is a nightmare for old sellers with lots of completed orders.

[Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)]

this system makes no sense

gig 1 : 2000 orders, 5* overall, 50% returning customers, 0.1% cancelation rate = success rate 4

gig 2 : 3 orders, 5*, 0% returning customers, 25% cancelation rate = success rate 8

simply there are no words to describe this, it's a bad joke

[New Seller level system is terrible]

the 1st chapter success rate ? it makes absolutely zero sense

gig 1 : 2000 orders, 5* rating, 50% returning customers = success rate 4 ; gig 2 : 3 orders, 5* star rating, 0% returning customers = success rate 8