Dear Fiverr Community,
As a longstanding member of Fiverr since 2015, I've witnessed numerous positive changes that have enhanced our platform's efficiency and user experience. However, one aspect that warrants reconsideration is the response rate requirement for sellers, particularly for achieving and maintaining levels.
The current policy stipulating a response rate above 80% for Level 1 and 90% for Level 2 and 3 sellers has raised concerns among many of us. While I appreciate the intention to prioritize responsiveness and customer service, it inadvertently penalizes sellers for circumstances beyond their control.
Often, interactions with buyers consist of brief messages like "Hi," with no further engagement despite our best efforts to provide timely and meaningful responses. Additionally, the expectation of maintaining a high response rate, even during off-hours or when availability is limited, imposes undue pressure on sellers.
I urge Fiverr to revisit this policy to ensure it remains fair and equitable to both sellers and buyers. By fostering an environment that recognizes the challenges sellers face and respects their commitment to delivering quality work, we can sustain a platform that attracts and retains top-tier freelancers.
Let's work together to make Fiverr a place where both sellers and buyers thrive.