[Let's talk about the WORST fiverr new metrics updates: SUCCESS SCORE]

19 hours ago, donnovan86 said:

Well there are plenty of sellers begging/forcing buyers to leave a 5 star rating before they send their work. There are lots of sellers that consciously manipulate the system, curate reviews by canceling, etc. You can find lots of posts from buyers upset that their sellers delivered very poor work or even scammed them and got their 5 star review and then did not send anything. Obviously that reached Fiverr and they started implementing all kinds of things.

Of course the public rating system isn't perfect but it is monumentally better than a private scoring system. Anonymity is a sure way to corruption. As I said, I can easily purchase one of your gigs, leave a public 5 star but leave you a 1 star in private and destroy all your credibility. This is the problem, the system can be gamed EASILY.

[Let's talk about the WORST fiverr new metrics updates: SUCCESS SCORE]

On 2/16/2024 at 10:36 AM, ndm_archviz said:

So just to sum up, all my effort for creating a gig, making a presentation video, guarantying multiple revisions without any additional cost, being highly responsive with my client to reach the bests result, all of this is USELESS because Fiverr has introduced a new metric with totally LACK OF TRANSPARENCY, based on some unpredictable statistic of other freelancer of some anonymous reviews of a client (?). IT'S A SHAME AND A LACK OF RESPECT FOR US AS FREELANCERS. In this way it will me even more difficult to be promoted for free and to reach the next levels. 

You nailed it.
The lack of transparency is a huge let down, and a slap in the face of every seller. If someone has had a negative experience, you should know who and what the negative experience was.

It is outrageous to have a 5 star rating from someone but also a 1 star in private rating. It makes no sense that there are two rating systems - what the heck does this achieve? The bigger problem is you can easily destroy all of your competition by leaving all of them 1 horrible private review (that they will never even know about).

There you go - that's what happens when things aren't transparent, you encourage criminal-like behavior.

[It finally happened: I officially dropped from level 2 to level 0]

Looks like a whole army of us are having this problem.

I can understand a little tweak to an algorithm which may negatively impact some sellers. But this is a CLEAR screw up from Fiverr, where countless people with clearly excellent track records with excellent clients are being punished. I am trying to boost myself back up to success score of 7, but no matter how many 5 star reviews I get, it doesn't budge.

I bet Fiverr is relying on private reviews to judge this - they just need to be open about it. - Because it is IMPOSSIBLE to correct something that is vague. They're telling me "client satisfaction" is low, even though my reviews are excellent in the vast majority.

If you work at Fiverr, please fix this.

["If it ain't broke, don't fix it"]

22 hours ago, aychuck said:

I guess that's the problem buddy. Never forget to massage a client's feet.

All jokes aside, yeah, it's very disappointing. I've completed more than 3k orders in the past 3 years, my gigs were very successful and I actually moved on to ONLY rely on Fiverr as my source of income, which was perfect for over 2 years. I quit my regular job then. But since past december, everything seemed to tank, having a little better luck in February tho. But since this new "success score" thing, everything's been horrible. I guess trying to change my success score (without having to massage client's feet) is virtually impossible. How can move up even 1 point after averaging more than 3k orders? It's just useless and disencouraging. 

I hope they actually listen to us. After all we're just trying to do our jobs as good as we can.

It's insanity. It's discouraging me from continuing working on here also. If my level drops I hardly see the point.
Part of the problem is that I believe the success score is based on private ratings (not public).

The problem with that is, I can easily destroy one of my 'competitors' simply by purchasing their gig, giving them a 5 star rating and then giving them merciless hell on the private rating system.

Fiverr needs to remedy this immediately.

[Gigs Deranked]

4 hours ago, filipdevaere said:

That does not matter. Even if you have 1000 5-star reviews, a bad review will hurt you.

that's nuts. Because all I have to do to ruin a competitor then, is buy a service and give 1 bad review. They're doomed.
Same has happened to me. I am averaging high success in all areas - but the success score is 6... go figure.