[Anyone else expierencing a weird glitch when withdrawing their money where one cent is left over?]

On 2/3/2024 at 4:59 AM, filipdevaere said:

Don't tell us that you really need that 1 penny.

Lol no I'm just curious as to why does that happen

[Anyone else expierencing a weird glitch when withdrawing their money where one cent is left over?]

I'm just curious about this glitch that has been happening over the past couple months every time I withdraw the money I made on fiverr there will always be one penny that didn't withdraw, anyone else experiencing this glitch?

[Is it normal for a withdrawals to take 24hrs]

Well I just got a response from fiverr was kinda generic basically just info on managing my payout methods, I reached out to payoneer and they said to contact fiverr so... I guess I just have to wait it out, its been like 48hrs so far I hope this isn't a major issue. 

[Is it normal for a withdrawals to take 24hrs]

2 hours ago, webdevelopers90 said:

Mine take up to 15 minutes to withdraw from Fiverr to Payonerr, and then from Payonerr to Bank account normally takes up to 2 hrs, on business days and some time takes up to 24 hrs or long...

Ok yeah that's what it normally takes for me to, I'm just wondering if I should contact support about this cause it does seem strange.

[Is it normal for a withdrawals to take 24hrs]

Hello just wanted to ask a question, I've made a withdrawal 24hrs ago and it's still processing, I really don't want to bother the fiverr help team but is anyone else experiencing long processing times on withdrawn money? I'm a bit concerned.

[Biggest decline in sales, clicks and impressions since I've been on fiverr.]

More recent grap

[Biggest decline in sales, clicks and impressions since I've been on fiverr.]

I hate to sound like I'm complaining because fiverr has been a great place for me to utilize my talent to earn an income but in the recent months I've noticed my biggest decline in impressions, sales and clicks in years, I'm literally on the front page and top line of a huge niche (rap and rapper) and my impressions are stagnant my clicks are dropping and I go full weeks with no sales even with promoted gigs running. Early this year when my gig was listed on the front page of the niche It was a completely different story, I'm just curious to how such a huge drop can happen so quickly especially when my gig is positioned so high in my niche. I attached an image showing the decline over the months and the position of my gig on the top page of the rap search result. Can anyone explain how this can happen?

[I don't want to sound rude or anything but Is it normal for customer support to take over 24hrs to respond.]

I really don't think cancellations should have such a tremendous effect on impressions and sales, I had hundreds of sales with 5 star reviews this year but after just two cancellations one in April and one in May (which was not my fault buyer even tried to order again) everything dropped dramatically

[I don't want to sound rude or anything but Is it normal for customer support to take over 24hrs to respond.]

Well just an update I was advised to cancel the order by support and long story short they can't guarantee my statistics wont be altered after they review.

[I don't want to sound rude or anything but Is it normal for customer support to take over 24hrs to respond.]

11 minutes ago, mariashtelle1 said:

If you opened a few tickets as I entiende before will slow down the response and they will clise all tickets to merge to one at the end. 
How many tickets do you have open? 

Ok I understand, I opened a second one because the customer kept saying over and over he wanted to cancel, he is now insulting me calling me desperate and being very disrespectful I told him I'm not comfortable working on the project and I don't want to communicate until I hear from customer service, now that I understand it may take couple days I wont open another request or try to message them I will just wait for their response.

[I don't want to sound rude or anything but Is it normal for customer support to take over 24hrs to respond.]

Ok I'm noticing one of my customer support request was marked as solved but no one spoke to me or wrote anything in regards to the situation I'm just a bit confused

6 hours ago, mariashtelle1 said:

Unfortunately it is normal. In busy periods it might take even days. 
try not to add messages to your ticket because it will push your ticket back to the top of the pile. 
 

but a few things: buyer wouldn’t be able to cancel if the order is due in 12 hours. Buyers can cancel from their side only if the order is late for 48 hours. 
and secondly, I don’t think support will be of any help here because they will tell you to try to talk with your buyer and resolve it, give them a list of things you completed etc. or they will tell you to cancel the order if you want to and then come back to them to see if it’s eligible to remove from your stats 

Im afraid that’s all fiverr support will be able to do in your situation 

 

[I don't want to sound rude or anything but Is it normal for customer support to take over 24hrs to respond.]

I really don't want to sound pushy or rude or anything because I know customer support must have their hands full but I have a buyer that is being completely unreasonable and wants to cancel his order abruptly, Ive done two revisions while given very vague direction and hes not even making an attempt to communicate properly what he wants, I don't think its fair for this to hurt my reputation on here, I tried to contact customer service but Its been over 24hrs and I haven't heard back from them I know they must be busy, the order is due in 12hrs so I know he will probably just wait till then so he can instantly cancel so I'm in a kinda frustrating situation.