Why can't I turn on my promote gig?

[fatemazaman833]

My Success Score is now 4 because of the new Fiverr update. Earlier my gig used to be on the first page but now my gig is nowhere to be found and the promoted one is also closed. Got a message from Fiverr last night saying they will activate promote my next for 30 days but my promote option has not been activated yet. Now how do I promote my next one?