Delivered on Time Report Issues

[fazlefahad]

Anybody helps me!!

Every day automatically decrease my Delivered on Time Report. But I have no delivery any order on last 1 month. And also I did not late delivery any order before!
So how can I do. Any one please help me.

[bbmppp]

Hi, percentage you see is based on last 60 days. Because you didn’t have orders in last month number of completed order in last 60 days is decreasing so stats on “Delivered on Time” is decreasing as well.

Please double check if any order in last 60 days is delivered late. If all orders are delivered on time and that is a bug, contact support and they will probably be able to help you.

!Please do not contact support until you double check if you indeed delivered all orders on time, they are very busy in this moment!

[fazlefahad]

Hi, percentage you see is based on last 60 days. Because you didn’t have orders in last month number of completed order in last 60 days is decreasing so stats on “Delivered on Time” is decreasing as well.

Please double check if any order in last 60 days is delivered late. If all orders are delivered on time and that is a bug, contact support and they will probably be able to help you.

!Please do not contact support until you double check if you indeed delivered all orders on time, they are very busy in this moment!

Thank you very much for your information

[fazlefahad]

Hi, percentage you see is based on last 60 days. Because you didn’t have orders in last month number of completed order in last 60 days is decreasing so stats on “Delivered on Time” is decreasing as well.

Please double check if any order in last 60 days is delivered late. If all orders are delivered on time and that is a bug, contact support and they will probably be able to help you.

!Please do not contact support until you double check if you indeed delivered all orders on time, they are very busy in this moment!

Could you see please! Her any issues could you found. If you advise for this.

screenshot-pricerighttt.myshopify.com-175×3508 64.7 KB

[bbmppp]

Could you see please! Her any issues could you found. If you advise for this.

screenshot-pricerighttt.myshopify.com-175×3508 64.7 KB

You can’t see from there, you will need to go through all orders in last 60 days manually. If you delivered late you will see on order page note that says order is past due or late

Screenshot 2021-03-14 0811121198×216 22.7 KB

[fazlefahad]

You can’t see from there, you will need to go through all orders in last 60 days manually. If you delivered late you will see on order page note that says order is past due or late

Screenshot 2021-03-14 0811121198×216 22.7 KB

Hello Sir, I have manually check my all GIG delivery. There I have not found any Late delivery. So how can I do now.

[bbmppp]

Hello Sir, I have manually check my all GIG delivery. There I have not found any Late delivery. So how can I do now.

Contact customer support, they will probably be able to help you

[fazlefahad]

Contact customer support, they will probably be able to help you

Already Done. Thank you very much FIVERR great support team.