Does having fiverr cancel an order still impact your cancellation ratio?

[finalstep]

I have a couple of gigs where I have to give customers a full price before they place an order. For whatever reason people still tend to place orders for $5 after being clearly quoted $185 (i’m sure most sellers have experienced similar). I feel I shouldn’t have to do a mutual cancellation in this case because it’s not my fault at all. So question is if I have customer support cancel the order does my cancellation rating still go up?

[web_solution]

Nice question…I also want to get answer of this question.

Several times,people order and later on says that they order by fault and we have to cancel that,it increases cancel ratio.

[Guest dilshands]

I recently contacted support to cancel an order where the buyer profile no longer existed (maybe due to breach of TOS). There I was informed that there is no way of cancelling a request without the cancellation rate going up! Further I was told that the cancellation ratio will affect only if it was too high and I should not worry about it. Maybe they will help you if you lose levels or something after your cancellation rate has exceed a particular limit. But the cancellation ratio will always be affected as they said.

[web_solution]

Reply to @dilshands:

Does cancellation ratio effects to level??

[Guest dilshands]

@web_solution

Of course! Usually when the cancellation ratio is over 20% and thereabouts, it will affect your level progression and may get demoted as well.

[finalstep]

Are you sure it’s not 10%. I’ve read that somewhere. Mine is up to 8% now and 95% of my cancels are due to issues like the above.

[finalstep]

I think individual gig cancellation level impacts it’s ranking as well

[glowindia]

Yes, it’s give negative impact to your ranking

[finalstep]

Would be nice if we knew for sure what the % is for accounts and individual gigs…

[quickiefit]

I’ve had Fiverr support cancel a gig before and it added to my cancellation ratio.