extensiveseo Posted October 13, 2018 Share Posted October 13, 2018 Hi,There is definitely an issue with response rate updating incorrectly.Whenever I have a decreased rate it updates to the correct %, however when I increase it (by answering a message within 24 hours) it only ever goes up by 1%, rather than the correct %.I have spoken to support who are merely claiming to it’s all calculated by an algorithm and therefore they cannot help.It is ridiculous because I can see how many messages I’ve received in the last 60 days and how many I’ve answered within 24hours and it works out to 91% (10/11). However, support won’t even acknowledge this and use some good, honest decency to see that my % should be at 91% rather than 89% by simply manually checking my messages.Why does it only go up by 1% each time to respond to a new message within 24 hours? Why is it not proportionate?Anyone else had this?Thanks! Link to comment Share on other sites More sharing options...
vkurtsmajlaj Posted October 13, 2018 Share Posted October 13, 2018 Nothing updates correctly. My “On time delivery” was 92% and after delivering 5 orders on time is still 92% Link to comment Share on other sites More sharing options...
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