Let’s talk about something that doesn’t get said enough: talent isn’t always enough to succeed on Fiverr.
It’s a hard truth, but you may be highly skilled at what you do, yet still struggle to grow.
Why? Because, beyond your talent, it’s about your mindset.
When you begin to approach your freelancing work with a business mindset, that’s when things can really start to shift.
If you’re serious about leveling up your success on Fiverr, here are a few mindset shifts that can make all the difference.
Being on Fiverr doesn’t guarantee you clients
Here’s the truth: signing up and creating a Gig on Fiverr is just the beginning. It doesn't mean customers will start flooding in overnight. Remember, Fiverr is simply a marketplace; it's not a magic wand that instantly grants success.
Our main goal is to provide a platform that connects you with potential clients. But, just like at a job fair or networking event, once you’re in the room, it’s your responsibility to do your best to effectively stand out amongst the crowd and provide clients with compelling reasons to choose to work with you.
Take ownership of your individual brand, understanding that everything from how you present your gigs to how you communicate and manage your clients contributes to your reputation and your overall performance.
View feedback as a gift
Have you wondered why successful brands, both big and small, are very intentional about getting customer reviews? It’s because they understand just how crucial consumer insights are for improvement.
Likewise, as a business owner on Fiverr, the reviews and feedback you receive from your clients are invaluable to your growth. Instead of viewing ratings and reviews as just a pesky part of the process that affects your metrics and rankings, welcome them as an opportunity to learn about your performance, your strengths, and where you might need to improve. Receiving honest feedback isn’t always easy, but it's a great way to learn and grow. Remember, you can't improve if you don’t know what you’re doing right.
So, be proactive about seeking honest feedback from clients, and if they share something critical, don’t take it personally or get offended. Instead, listen with an open mind and use it to sharpen your approach. Focus on your clients, not just the algorithm
It’s easy to get caught up in playing the “Fiverr game” and emphasizing things like optimizing your Gigs, watching your impressions, and maintaining your response times. While these things are important, they shouldn’t be your only focus.
Instead of simply asking, “What can I do to get better impressions or more orders?” ask, "How can I better serve my clients and become the best business owner I can be?"
Again, this isn’t to say you should overlook those details. But if you focus on giving each client your best by delivering quality work, practicing great communication, being reliable, and providing an overall great experience, things will start to fall into place naturally. You’ll see your Success Score improve, your ratings increase, and you'll begin to stand out as a professional in the marketplace.
Replace the victim mindset with a growth mindset
When things aren’t going the way you’d hoped, whether it's a low Success Score, fewer orders, or a drop in impressions, it may be tempting to blame the system.
Rathan than spending time feeling down about what isn’t going right for you, take a moment to reflect on where you might be able to change things. Ask yourself:
- Can I update or improve my Gig for better results?
- Should I pivot to a more in-demand offering since I’m not getting the traffic I want?
- Should I research and read more educational guides to help me figure things out?
Use your frustrations them as insights into where you may need to make adjustments and be proactive about pivoting.
Be the first line of Customer Support
While we have a dedicated CS team ready to handle any issues between you and your client, as a Fiverr business owner, you should consider yourself the primary conflict resolver whenever problems arise.
That doesn’t mean you have to tolerate abuse or unfair demands, but always strive to make things right when you see a client is frustrated. Stay empathetic and professional, doing your best to resolve issues before escalating them to our Customer Support team. Remember, providing excellent customer service isn’t just about protecting your ratings; it’s about building a positive reputation for your business.
Succeeding on Fiverr is about so much more than creating a Gig and waiting for orders to come in. To truly thrive, begin to approach your work as a business and make every decision accordingly. Stay committed to growth, serve your clients well, and approach every opportunity with professionalism and intention and you’ll slowly start to see the results you want.
So the next time you log into your account, don’t just think like a seller—think like a CEO.
