sydhrs1

The issue is resolved. Thanks fiverr support team.

@Lena can you please drop a comment on this one? I want to know what happened here?

I have already opened a ticket with the CS, but their response is quite delayed. This is creating a bad mess for sellers specially who are stuck with their accounts and not able to proceed with any actions. It took 10 days in your case to prove that you are the real owner?? That's really strange. Can you tell me how did you made them verify?

Thanks @Lena for you response. I am using this account to mention my issue on the forum as I am unable to log into the original account. Also the ticket number you mentioned is from different email address as I opened a ticket from the email that is associated with my account but didn't get response there and also in email details it showed this. (PFA). What is meant by 'deleted user' here?

Fiverr didn't send me any email, it's been over 3 months since I resetted my password so I am assuming this must not be password resetting related case as I have delivered 5-6 orders since then. But for past 2 days I cannot access my account. It says wrong email or password. When I enter my email in forgot password, it clearly says there was no email found. I didn't receive any warning or notification email from fiverr related to my account. Contacted support. No response from them. Account is only enabled on mobile app as of now because I didn't log out from there perhaps. My funds are now stuck and can't withdraw as I needed them badly. What is fiverr upto?? Ps. anyone faced similar issue?

Hi Fiverr Team, I have been facing a very critical issue with my fiverr account with level 2 status, more than 70 orders and a very good account reputation. On a random day when I am trying to log into my account, it said wrong email or password whereas those creds were correct. When I tried to forgot password and entered my email associated with my fiverr account, it said The email address you entered could not be found. The account is logged in on my mobile app and it is still functional there. Alarming is that when I went through fiverr account accessing blog, it said that fiverr send two warnings before they take any action. First of all I am not aware of a teensy single action that could violate fiverr TOS. Things were going pretty well as I was delivering orders on time. I didn't receive any kind of email from fiverr. The only way I could know that something bad happened with my account was when I was trying to log in to withdraw my funds. I needed to withdraw funds for a very urgent and important task but I am helpless now. I am trying to contact support for the past three days but didn't receive a single response other than the automated email response. I don't know how to get my funds from my account to the least. I was saving those funds for this day and when the day arises I have no access to my account. All at fiverr team, please advise me what is the issue here?? How come I didn't receive any single email from fiverr if they were going to take action on my account?? How can I WITHDRAW MY FUNDS??? Thanks