I'm extremely frustrated and disappointed with Fiverr's support. After waiting over a month to withdraw my funds, my dispute was marked as resolved with a nonsensical answer.
First, I opened a request and received no response for 4 days until I tweeted about it. Finally, when I got a response, I was asked to wait for the proper department. When they eventually contacted me, they requested information, which I promptly provided. Then, I was told to wait again for the another department to contact me. This endless cycle of waiting and passing the buck between departments more than four times is absolutely unacceptable.
Today, I received a response from JoJo, stating that my withdrawals will remain disabled and to come back in 10 days for another review. There is no clear reason given for disabling my withdrawals, and this is not a solution. I've already waited long enough, and this additional delay is simply not fair. This is my livelihood at stake, and the lack of effective support and concrete answers is appalling. I've provided all the information to prove my identity and i am willing to have a video call and show my passport if needed as their solutions don't make sense
Marking my dispute as resolved with such a vague and unsatisfactory answer feels like a slap in the face. Fiverr, you need to take immediate and serious action to resolve this issue. Your support has been inadequate, and your handling of this situation is far from acceptable.
I demand a clear explanation and immediate resolution to access my funds without further delay. This ordeal has been incredibly stressful and is severely impacting my ability to work and earn. Fiverr, do better.