[How to Fix the issue : We cannot approve your seller profile]

I recieved an email that says "we cannot approve your seller profile " and Honestly  I don't know why I got rejected from the seller program

in this month I created my fiverr account, I added a picture, description, experiences, certifications and everything, my personal informations were confirmed by a 100% rate

and today when I wanted to create my first Gig I was asked to verify my identity by sending a copy of my Id card. and that's okay until now everything is fine but today after two hours from creating my first Gig I got this email. I dont know why exactly I got rejected, is it a rule i didn't respect or what kind of violation I did.

Can someone please help to solve this problem.