[New Rating System is Punishing Sellers]

21 hours ago, istvanszaboifj said:

I recently noticed that buyers have started to give lower reviews, and I didn't really understand why. Then I realized that Fiverr changed the rating categories. The current categories are Seller Communication Level, Quality of Delivery, and Value for Money. The problem with this new "Value of Money," which replaced "Service as Described," is the following: Buyers are willingly accepting the price without us ever forcing them to accept it. We offer them a price, then they can decide whether they want it or not. Many buyers often request multiple freebies after the delivery because they claim they can't do certain tasks, and we, as sellers, accommodate them. Yet, we still receive low ratings for Value for Money because the buyer simply has an issue with having to pay for a full-time service. So, this new category is very counterproductive, as buyers may turn away from even Top Rated Sellers who generate revenue for Fiverr because Fiverr allows the buyer to decide and evaluate our prices. We set the prices; they can take it or leave it. But right now this new system is punishing us, because we're asking money for the service we provide.

Very glad you've touched on this. I think this is incredibly unfair for sellers. After over 3 years I've suddenly just started to get lower reviews, and this is because of the stupid "Value for Money" section.

My work on Fiverr is related to fixing website glitches and server issues for clients. I sometimes get buyers who are very distressed, they need their websites to be fixed - fast because downtime of their sites means potential loss of income or service. I charge a very modest price depending on what the issues are. My price isn't just related to the job that I do but to the level of skill and experience I have obtained working in this industry for so long. I get many clients who have bounced around a few other Fiverr "Website Fixers", who have charged them a cheap price but ultimately made their situations much worse. 

I then fix an issue for a client, sometimes it's an easy fix, sometimes it is not. And after describing how relatively simple some issues are, they decide all of a sudden that I'm not value for money. THEY WERE NOT SAYING THAT PRIOR TO NEEDING MY ASSISSTANCE.

By accepting the offer that I send a buyer, the client has already AGREED that my service is "Value for Money". I think this new rating system is ridiculous. 

I feel sorry for people that spend a lot of time providing a service to a client for them to get knocked down in the rating due to "Value for Money". The buyers were not forced into making that purchase, they would have shopped around beforehand to find that seller and had already made the decision that it was indeed "Value for Money".