[ID VERIFICATION ISSUE]

Hi, I got notification to verify my ID. I took the picture of my ID card and selfie as they said... it's been 3 days I didn't get verified
When I click the "verify now" now button the page loads that says "Photos sent successfully we'll review your photos and let you know if we need something else"

I have contacted the customer support they are saying I haven't verified my ID verification...but when I try to verify it says I have sent photos and they are reviewing the photos.

Can anyone help me? what should I do?