solangeriff

Thank you @Yoav.M for your reply. I will certainly consider doing that with another new customer if this situation arises again, although it can be a bit uncomfortable as the first impression is crucial. Currently, I'm facing another issue. Despite having set my profile to "request to order," that option is not functioning today. I've checked the settings, and "request order" is turned ON, but it's not being displayed on my profile. This is causing quite a bit of stress...

I became a seller PLUS just yesterday and I enabled the option for new customers to request orders. A new customer requested an order today, and when everything was set, I sent them a custom offer. However, my customer could not pay because it said "Error: Something went wrong with this purchase." I'm not sure why it's not working properly as it should. I had to go back to settings and enable the default option "Instant Order." Hopefully, that will allow my customer to place the order. Any thoughts?