This is heartbreaking 😞 Another rule favouring the buyer and destroying the seller.
How many times it happens that a buyer comes with an attitude "I pay, I demand!" They DON'T READ the gig description, don't provide all the requirements and place the order blindly, asking for things that sellers do not provide. When explained that within the order, they either insist on completing the order - for months, "because they paid" and at the end, unhappy with the outcome they come back with "revenge" leaving terrible feedback. It's like asking a taxi driver to take them to the moon....
No fault on seller's side. The details of the service are described, the requirements are requested, the communication is kind and fast - we do what we can to please them. Yet Fiverr offers zero protection for us in such case. Now another opportunity is given to buyers, protecting them yet again, and sellers can only "respond" to their feedback in a little box below. But the reputation and ratings are ruined regardless. That's quite awful and very sad. Shame.