[My payment options are disabled.]

I have sent them the screenshot to support and they have not resonded. 

[disabled my withdrawal option]

My withdrawal option was disabled and the order has been canceled.

[My payment options are disabled.]

Hello fiverr community. My fiverr payment oprtion was disable. I contacted support, they told me I had issue with an order which was canceled by cusotmer support some weeks back and the buyer has blocked me and I get in torch with the buyer again. Please what can I do because I have respond to fiverr about the cancealtion and blocking but they are yet to repsond to me.