[Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)]

3 minutes ago, jonbaas said:

Exactly. 

The success score should start at the same point for everyone -- under the new system -- and give sellers, like you (and others) a chance to ease into the new score. Old data can be added in slowly, to bring seller histories into focus. It is unwise to dump everyone into the mix based entirely upon old data (especially when some great sellers worked hard to overcome past challenges that, now, once again, penalize them severely under the new rules). This disqualifies some great hard-working sellers right off the bat, with little to no chance to operate (or sell) under the new requirements. 

You are right; this new system could be helpful if it were implemented gradually and in a controlled manner.

As my own example, I have been with Fiverr for over 8 years, and for the most part, it's been pretty steady. However, last year I had my first baby, which had some impact on my performance on Fiverr. So, my last two years were spent dealing with pregnancy and then caring for an infant, which inevitably had some impact on my Fiverr profile. Even though I didn't receive too many cancellations or negative reviews, and earnings were not bad, I could feel a slowdown in activity on Fiverr. Gradually, I have picked up the pace, and things are finally on the right track. But now, out of nowhere come these success scores, which are calculated based on the last two years. And I am again evaluated with someone who started just a few months ago.

Rather than breaking and making these seller levels over and over again, it would have been better if Fiverr could incentivize the high performers or at least show us these private states much earlier so that we could tune our gigs and services accordingly.

[Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)]

2 minutes ago, jonbaas said:

Two years. 😬

They give grace period of 1 month to fix the stats that span over last 2 years. it doesn't make sense. 

For 2 year period they should have given the Success Score at least up to 2 decimal points so that we can see it in real time. otherwise there is no transparency to see how am i performing now or even in last month or two.

[Important Updates: Level System (now live!) and Ratings & Reviews (testing changes)]

Previously stat calculation period was 60 days, does any body have idea, what's that period in new system?
Looking at the stats it seems they are calculating it since i started selling on Fiverr.

[New update: Buyers will soon be able to quallifying canceled orders...but sellers won't?]

1 minute ago, donnovan86 said:

Buyers NEW TO YOU can't leave a review. So only return buyers can leave a review for the canceled order. If you worked with the person before and it was fine but the second order you have from them gets canceled, that's when they can review the canceled order. First time buyers can't do that.

if that's the case they its fine, but I didn't find repeat buyers in the article. 
i thought its for the buyers who are new to the Fiverr. 

[New update: Buyers will soon be able to quallifying canceled orders...but sellers won't?]

11 minutes ago, donnovan86 said:

If you read the article, you'll see that first time buyers can't leave a review.

i don't think it make any difference, most of the buyers already have 1 or more orders done. 

Also On a review of a canceled order, there is no option for the seller to rate the buyer.  which seems to be biased.

[New update: Buyers will soon be able to quallifying canceled orders...but sellers won't?]

Just now, donnovan86 said:

I can already see people abusing this, buyers threatening sellers they will receive a bad review if they don't give half or more of the money back.

yeah, and now they would get to leave a review as well. 
so better not offer refund at al..

[New update: Buyers will soon be able to quallifying canceled orders...but sellers won't?]

I think Fiverr should remove the option of order cancellation after initial delivery. because seller has put in a lot of effort and deserve to be paid as much as buyer deserve to share their feedback. that would be the most authentic feedback.
Or at least there should be option of partial refund that seller and buyer can mutually agree.