[I try to change my number on fiverr but it keeps saying incorrect]

On 3/9/2021 at 3:31 AM, anum_ananya said:

Hello, I want to change my account phone to a new phone, I try putting the old number which is correct, I’m very sure of that but it keeps saying incorrect and try to contact the support No response

Please has anyone come across the same issue what can I do please, Thanks

Did you get the solution ?
if yes then how ?
I contacted support but their fixed reply not giving the solution 

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