[Devistatingly unfair order cancellation]

22 hours ago, nika_3dartist said:

I will respond to both OP and you in this comment:

I had a similar issue some time ago, except that I had an argument with a rather abusive/disrespectful buyer after the first order completion. We were supposed to work together for more after the first order, but I refused to continue because said buyer broke Fiverr's TOS many times and crossed a few lines becoming horribly rude and passive aggressive. When he realized he couldn't convince me (or rather force me) to do what he wanted, he cancelled the completed order although he never said what I did was wrong or bad. On the contrary he seemed pretty happy about it. I reported the user explaining the situation and also for breaking the TOS, then a few hours later I saw my order had been cancelled by CS.

However, the agent in charge informed me that what I did was in the scope of the original request and thus my rates were not affected. Plus, they would reach out to the relevant team to know if I could also receive a full refund of the deserved compensation and it was indeed approved a couple days later.

Now, of course all situations are different and unfortunately it also depends on who you are talking to when you get a response from the CS. There are different agents taking over daily if the ticket stays open and from experience I can confirm that they don't always properly check the full conversation or screenshots with the proof you've already sent. If you are told off by an agent when you are in the right (as it appears in these cases here), I would recommend to keep discussing the whole matter, do not let the CS close your ticket (you can reopen it if needed though) and be done with it. Be respectful and professional, but offer all the proof you can to demonstrate you fully deserve a refund as well for a work that has previously been accepted with happy comments.

@programmingwise: What your client did sounds fishy to me. When they try to cancel saying they don't need a work anymore, it might just be a way to get their money back while keeping the finished work for free. Either way, a similar excuse should not be accepted, as sellers work for many hours over something and it's not theif fault if buyers change their mind at the very last minute (yet again, it's interesting that this person said they didn't need it anymore AFTER your delivery and not along the way, before you could complete it).

Thankfully fiverr help center saw that what i was saying to them was the complety true and they gave me the money i deserve.

I'm glad this situation turned out the right way, although the client probably got the job for free anyway

[Devistatingly unfair order cancellation]

Just today happened the same to me. The client asked me for one code where it should convert one pdf into audio file and then open the pdf and play the audio. I just delivered the program exactly as he wanted but he requested to cancel saying that he didin´t need that anymore.I deny the cancelation because he already had the program and because i sent him what he asked for. 

As incredible as it sounds, fiverr approved the order cancellation and even more incredible was the fact that the client got a job for 2 full days for free and the person who worked on it received nothing.

Already talked with fiverr help center and if this case is not resolved in the correct way I don´t want to work with a website that leaves their worker penniless and the client with a job for free.