[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

On 6/18/2022 at 6:55 AM, jonbaas said:

I can tell you exactly why CS doesn't offer a phone option. If they did offer a phone support option, thousands of new sellers (who know nothing about freelancing, or business, nor care to take the time to learn) would keep calling them, begging to have CS make sure their gigs got impressions and orders, and then getting frustrated/mad, when CS informs them that that's not something that they can provide. The fact that CS already recieves thousands of written tickets like this, shows exactly why a phone-based help system is a bad idea. It is easier to respond with a quick blanket response, and then close tickets, than to have to sit on the phone with all those sellers, listening to all of them complain about how Fiverr doesn't give them the success they aren't willing to work for.

I agree with that. However, when sellers reach out to support with a real issue, they get the same treatment, support agents "respond with a quick blanket response, and then close tickets".

This can only mean that the Fiverr seller support system design needs to be changes and there is huge room for improvement.

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

20 hours ago, abdheshkjha said:

As you have mentioned, you were providing "Amazon Scraping services" (Offering this types of services is again Fiverr TOS). Might be this is the reason, your GIG has been removed.

 

The above statement is a direct accusation of the seller elena_gonta of violating Amazon terms for four years and for violating Fiverr TOS.

This is a false and defamatory statement that discredits the seller’s professional reputation and may cause lost profit and other penalties.

As well as this declaration falls under the “Fake News” Fiver Community Standards saying: “Fiverr defines Fake News as false or intentionally misleading information or propaganda that is developed and presented as authentic news.”

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

Hi Annie,

Thanks for the detailed message 😉

The gig was restored and yes, it is the one with 221 reviews. I indicated the data of 271 reviews as it was from my memory, given that at that moment the gig statistics were not available.

I was supper lucky after trying to get someone from support to understand the issue, I found Allie who was a superstar and forwarded the issue to the relevant team who fixed everything and got the gig restored.

You're right, there is a Data Mining & Scraping department as well as a multitude of Amazon Data Scraping gigs on Fiverr.

To my experience, Fiverr Customer Support is very hard to communicate with. Agents tend to answer with standard copy and paste templates and just close the tickets without even trying to understand the issue described. I get to have someone discuss the issue at the 3rd or 4th ticket. There is some room for improvement in this area.

It would be great is Fiverr could offer phone support for sellers, where we would be able to speak to agents and explain them if there were any account or gig issues.

Overall, all you say is true, all we can do in similar cases is to keep communicating with customer support and to provide them all the details they might need.

 

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

On 6/13/2022 at 12:43 AM, smashradio said:

Just because you've been violating Amazon terms for four years, that does not guarantee that you can keep doing so. Your gig offered Amazon Scraping services,  you say? 

Then I suggest you take another look at the Amazon terms @lloydsolutions was so kind to look up for you. Especially this part: 

(Highlights are mine)

In other words: you violated Amazon terms by performing data scraping on their service, and by doing so, you violated Fiverr TOS. 

The above statement is a direct accusation of the seller elena_gonta of violating Amazon terms for four years and for violating Fiverr TOS.

This is a false and defamatory statement that discredits the seller’s professional reputation and may cause lost profit and other penalties.

As well as this declaration falls under the “Fake News” Fiver Community Standards saying: “Fiverr defines Fake News as false or intentionally misleading information or propaganda that is developed and presented as authentic news.”

Please take note and full responsibility of this violation and provide a public apology.

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

On 6/12/2022 at 8:36 PM, lloydsolutions said:

 

That is the reason.

1)    Thanks for bringing that up. The paragraph you copied and pasted is part of the “TRADEMARKS” section of the amazon.co.uk conditions of use.

Here is a direct link: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GLSBYFE9MGKKQXXM

It is a paragraph taken out of the context. If we read the very beginning of the “Conditions of Use” section, we can see the following:

“Please read these conditions carefully before using Amazon Services. By using Amazon Services, you signify your agreement to be bound by these conditions. We offer a wide range of Amazon Services, and sometimes additional terms may apply. When you use an Amazon Service (for example Your Profile, Gift Cards or Amazon applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Amazon Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.”

It is clearly stated that these conditions apply to the users of Amazon Services who signed an agreement with Amazon prior to benefiting of these services. These conditions do not apply to non-users of Amazon Services.

The data scraping process is being directed without creating and account with Amazon or using any of the Amazon Services. The individual or company conducting data scraping on Amazon is not bound to the platform by any agreements, contracts or conditions to follow.

With this being said, no Amazon marketplaces’ rules were broken and accordingly, no Fiverr Terms of Service and our Community Standards involving third parties’ terms of service were broken either.

2)    The @lloydsolutions statement saying “That is the reason.” Is false accusation. It implies that the seller to whom this message was addressed to, did break the Fiverr Community Standards and that for this reason, the seller’s gig was removed.

In reality, the seller did not do any prohibited actions involving third parties’ terms of service. This kind of statements may affect the seller’s professional reputation and lead to penalties and lost profit.

Furthermore, this statement falls under the “Fake News” Fiver Community Standards, saying: “Fiverr defines Fake News as false or intentionally misleading information or propaganda that is developed and presented as authentic news.”

With all the above being said, I would like a public apology for the false accusation of breaking the Fiverr Community Standards.

 

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

I have been providing this service for 4 years and all I did is to change the title. My gig was removed by a bot, not by a human.

The fact that my service consists of Amazon data scraping cannot be the reason of why the gig was removed.

I want to stress out the fact that the gig was working for 4 years and was removed only after I made a change in the title, not in the service description or services offered.

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

2 minutes ago, lloydsolutions said:

Services that infringe third parties’ terms of service

We do not allow the infringement of third parties’ terms of service on Fiverr. As a valued member of the Fiverr community, we ask you to respect the broader Internet community and refrain from such violations in your Gig offerings. Gigs that are flagged for violations of third parties terms of service will be removed from the marketplace. 

Do not post, offer, or ask for services that infringe third parties’ terms of service. 

Services That involve sharing personal information of third parties 

We do not allow services that breach 3rd-party rights and lead to spamming individuals. In order to ensure this policy, we ask that the data provided in these services will be unique to each order and will only contain business data. 

 Do not post, offer, or ask for:  

• Lists with data (such as email addresses or phone numbers) of individuals, only business data.

• Premade lists containing personal data.

• Scraping social media platforms to obtain information about others.  

• Based on your profile I am assuming that the Prohibited Services you were offering is within the list above.

• We are just buyers and sellers on the forum.

 

None of the services in your list were or are being offered by my gig. I never broke any rules or community standards.

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

5 minutes ago, the_c0ttage said:

Hey Elena! I hope that's your name

Disapointing incidents like this are somewhat common, and you are not the only one. I too had a similar experience. 🤪

What you should do is to contact a Human customer care agent and explain what happened to them.

right now, you are lucky NOT TO have your account Temporarily disabled.

https://www.fiverr.com/support_tickets/selling-on-fiverr/gigs go to this link, check the STATUS of your link and then click on the "I still Need Help".. I attached a screenshot so it will be easier for you!

this will open a Ticket and from my experience, its always a Live Human Agent that will connect with you. it might take some time, less than 24 hours most of the time! 

Hope this will Help. Don't get Discouraged. 😀 But your Only Chance to get this thing Sorted Out is to Contact a Live Human Customer Support Agent!

Stay Safe and Take care!

  

Thanks for your message, I have already opened a ticket. But also, receive the copy-paste text from support, that did not even understand the details of the issue.

This is not my first experience with fiverr customer support, when they reply with quick answer templates, and solve the ticket.

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

4 minutes ago, lloydsolutions said:

Why was my Gig denied?

If your Gig has recently been denied, you will receive an email update explaining why this is the case. Unfortunately, once your Gig is denied, it will not be restored. If you are still having issues understanding why we advise that you review our Terms of Service and our Community Standards for more information.

The above is from the Help Centre.

 

I received a message with a standard text:

"We had to remove your Gig as the service you are offering is prohibited by our Community Standards. This decision was made after careful consideration and cannot be undone. For more information please read our Prohibited Services policy in Fiverr’s Community Standards."

There is no reason nor explanation to why the bot removed the gig. Also, I want to mention that the gig was removed within seconds after I changed the gig title.

GIG Statistic:

• 400+ Orders;
• 271 five-star Reviews;
• 4+ Years;

[My gig with 400+ orders and 271 reviews with 5 stars was removed by Fiverr.]

Hi there,

I've been a Fiverr seller for 4 years now and my main gig had good statistics. I delivered over 400 order, had 271 reviews with 5 stars, never revived any complaint. All my reviews were 5 stars.

I was working on the gig improvement and wanted to change the gig title to a more human and attractive form. Once I updated and hit save, the gig was removed automatically.

In the mail, I received a standard message that the gig was removed, saying that "We had to remove your Gig as the service you are offering is prohibited by our Community Standards.

I contacted support, and they replied with a copy and paste message saying that the gig was removed and that it was breaking community Standards. Basically, they do not read the message that I'm sending nor understand the problem.

What can I do to have it restored, and how can I contact the person that would really look into the issue?

Thanks!