[I've received my first warning from fiverr customer support.]

Hello Everyone,

Unfortuantely my account was flaged by the fiverr customer support for their terms and services violation but all i did was to just to get details from the buyer to get better knowledge of the project i did not have any intentions to ask the buyer for this project outside of fiverr. 

My questions is, will it be a good idea to contact customer support to remove the warning i have recieved ? will it help ?

Any help would be highly appreciated.

Thanks!