Hi @Lena,
Recently i got reply. Fiverr support team are saying the account will permanently disable after 120 days. But i did not submit fake information. Just my mobile quality was not good. And now i have managed a better quality mobile and already take a better photo of my national id card. I did not understand that here need very high quality photo of national id card. I already sent better clear photo of my national id card to Fiverr support team. Please help me. this account is very important for me. I always try to maintain Fiverr rules and regulations. Thank you.