[Buyer wants refund after completed order]

1 hour ago, theratypist said:

Yes. The buyer or even the seller can contact Customer Support to cancel the order. There's nothing to worry about if there were no problems with the order. There may some occasional scammy or problematic buyers though, but its not that often and its a rare case if you know how to vouch your clients properly.

I think I'm encountering one but I'm try to resolve the issue. 🙂

[Buyer wants refund after completed order]

2 minutes ago, theratypist said:

Yes a buyer can still get a refund but only through processing it with Customer Support. A buyer or seller will still be able to cancel the order while it is not yet marked complete. However, once an order is marked complete (or automatically marked complete) attempting to cancel it through the order page will just show a message telling you to contact Customer Support if you have issues with the order.

How about when the order is automatically marked as completed, could the buyer still raise a refund to the Customer Support while the money starts clearing for 14 days?

[Buyer wants refund after completed order]

On 1/27/2020 at 7:50 PM, visualstudios said:

You can’t refund him even if you wanted. Once an order is completed and rated (or even just completed), the money starts clearing. Sellers have no option to refund the buyer once that happens, there’s nothing you can click on that will return their money to them.

I'm having the same problem, could I know when the time comes that the order is just auto-complete by the system, could the customer still get the refund while the money starts clearing for 14 days? I'm worried that my work would be put to nonsense after that.