alex68berlin

@vickieito thank you for this explanation. This is noted and I am sure this will be helpful in some cases. But I am speaking of experience that Fiverr is not the easiest platform to deal with for some customers. At least they messed up already at least once when we find ourselves in this situation. 😉 And in my case, one buyer was already showing that he didn't care about rules, since he knowingly underpaid and tried to cheat me. So I would still be happy to have this in my hands and do not have to rely on the willingness to cooperate of someone who is either lacking experience or has already shown not being interested in not harming me.

It happens from time to time, that buyers (even experienced ones) put details in their orders, that my gig just not offers. My gig offers German voice over. Today I received an order "the text is in English. Translate to German and then record". It's even in my FAQs that my gig does not cover translations and that a buyer should contact me for that to align about this extra beforehand. It's not the first time something like this happens. And now I am in the bad position: I have to request an order update which the buyer might end up declining and the whole order ends up in a cancellation that will at the end harm my account. To be fair, in these instances the support is a great help and set everything straight, but the effort and the hassle is on my side. This all could be avoided if I had the option to accept, decline or suggest a modification of an order prior to actually start the contract.