It happens from time to time, that buyers (even experienced ones) put details in their orders, that my gig just not offers.
My gig offers German voice over. Today I received an order "the text is in English. Translate to German and then record".
It's even in my FAQs that my gig does not cover translations and that a buyer should contact me for that to align about this extra beforehand.
It's not the first time something like this happens.
And now I am in the bad position: I have to request an order update which the buyer might end up declining and the whole order ends up in a cancellation that will at the end harm my account. To be fair, in these instances the support is a great help and set everything straight, but the effort and the hassle is on my side.
This all could be avoided if I had the option to accept, decline or suggest a modification of an order prior to actually start the contract.