[What do you think "quality metrics" is? (for promoted gigs); and why isn't transparent?]

On 6/4/2021 at 6:40 PM, looseink said:

Simple.

Not everyone here is honest.

If the metrics were common knowledge there would be thousands of Fiverr newbies trying to game the system.

By keeping that information protected, the platform becomes fair for all users.

I don't think Fiverr's system is fair at all. 
They don't care about the sellers, they are only interested in the buyers who are spending money.

I have been creating affordable videos for my clients and even though I have encountered my fair share of unreasonable clients I have always made sure that at the end of the day they are satisfied with what they get even if it meant that I had to do more than what we agreed on/was in their budget. Recently, I had the misfortune of working with a couple of clients who outright harassed me to do additional work for free and threatening to leave bad feedback. I contacted Fiverr about it and they did nothing. 

While my overall feedback is 5, I am unable to promote my gigs, because apparently I don't meet the additional quality metrics, despite having an average of 5 stars, replying within a few hours to messages and everything being in the green in my analytics (100%) section.

I honestly don't know what I am supposed to improve. I go above and beyond, provide free revisions, never delivered late and I always make sure the client is happy with the end result. Since I send the clients the drafts first I never get any "official" revision requests on Fiverr either because I discuss the revision requests in the messages. So honestly, I'm at a complete loss as to why I am unable to promote my gig. 

On top of that my ranking has completely tanked in the search results even though I have optimised the SEO and everything. 

I'm at a complete loss, Fiverr support isn't helping and my sales have decreased drastically.