drschneider

I used to be a level 2 seller, until the new leveling systems, which arbitrarily decided that I am now level one, and there is nothing I can do about it. This has hurt my business greatly and I saw a significant drop in orders immediately. I am failing the categories client satisfaction and effective communication, even though my ratings are at 99% and response rate at 100%. I never receive any complaints or cancellations, and my clients tip me very often. The "how to improve this score" is also a vague explanation with no real instructions. I am always helpful and professional in my communications, but the systems demands something more, but never says what exactly or what is the issue. It is really not user friendly and poorly thought to rate you based on "whatever we feel like" instead of any actual metrics or things that I can improve with clear instruction. I have seen many people on this forum say that their personal seller plus instructors tell that the new review system is based on an AI system, which reads your messages and analyzes your language and communication. This would be a fine system, but Fiverr has never publicly announced that this is how it is done. And it is very uncomfortable that there are no clear instructions on what is the thing that I should be doing differently. When a customer sends me a message with just "Hi" and I say "Hi, how can I help you today?", the system thinks that nah, this is poor communication. But you have to guess what to do differently. I really wish that the system would be more transparent, or at least helpful. Now it feels like just an annoying teenager telling everything you do is wrong, but never specifying what.

I qualify for level 2 seller in every way, except the success score, where effective communication gives negative impact. I have a 99% response rate and rarely have any disagreements or problems in any communications. It is all very straightforward. Why is this giving me negative impact? I get order, I say thanks working on it, I deliver order. And also I have "room for growth" in the conflict free orders, because quite often my customers buy more services and I have to extend the delivery times. I have not had cancellations for the last year, and I dont quite get why just adding more work would for any reason affect you negatively. It feels like I should do a lot of small orders instead of a few big ones, which sounds ineffective.