kitd56

I have had this happen many times, even though I have "Please contact me before placing an order" splashed all over my profile and gig descriptions. They order services that I am not able to fulfill or that impossible to meet (for example, ordering an edit but not providing a document). It is ludicrous to be held accountable for things we cannot control.

I am having the same experience. I have been a fiverr seller for 10 years, 9.5 of those as a Level 2. Until the system change, I was always rated at 5.0. I provide daily updates, and I respond to all messages within an hour. I over-deliver, and I enjoy a lot of repeat orders. Since the new system, I have dipped from the so-called "success score" of 8 to 6, and am currently in the "grace period". Yet well over half of my clients give me tips and 5-star ratings. There is absolutely no clarity regarding how I went from 8 to 6 nor how to ascend again. I am beyond frustrated; it is evident that this time next month I will be a Level 1 again. I was aghast when I learned about the rise of AI (it's a long time coming but has accelerated in the last year). Fiverr was an excellent platform for a long time. I wonder how long they would last if they pointed their AI algorithms at their own behaviors. Very frustrating, watching what was once a strong, steady organization being taking in by an AI devoid of humanity that has our hands shackled and our eyes blindfolded. I'm all for improvement, but the AI's recommendations for improvement are vague and provide no useful input.