It’s horrible, they’re so damn greedy. 20% is flat out insane, but then they also double dip and charge the buyer. They took over $100 from a $350 sale. All for just offering escrow service for craiglist ads. Fiverr doesn’t actually do anything, and their overhead to run the site is next to zero, because the only service they offer is holding your money. It’s a pretty smart scam, TBH.