[Customer hasn't paid for additional extra and the deadline is in a few hours]

11 hours ago, rahulkajla1 said:

This can be very frustrating. I usually also send an extension if a buyer is unresponsive or requested some extra time to make the payment. The only thing I do differently is send a 7-day extension so that if something goes wrong or the buyer doesn't add the amount in time, I don't have to request an extension again.

I won't recommend keeping the order active or open after the deadline. As far as I know, you get an automatic 1-star review if the order is late for more than 48 hours (or maybe 24 hours; I don't remember).

Thank you so much for your reply and reassurance - it's an annoying situation but good to hear you know what I'm talking about.

I will definitely do a 7-day extension next time. 

By some miracle, the customer responded and paid this morning! I think it must have happened after the delivery went to late but now the order is back 'in progress'. I will message Fiverr Help to make sure all is ok as, as you say, a 1-star review for a late delivery doesn't sound good!

[Customer hasn't paid for additional extra and the deadline is in a few hours]

Hi everyone! I've been on Fiverr for a few years now but I still find myself in frustrating situations and I was wondering if anyone has advice on what I should do:

I'm a proofreader and editor. A customer placed an order then sent through work which was much more than the scope of the purchased package. I sent them an additional extra request which they said they would pay on Monday. As the deadline was on Monday morning, I requested an extended delivery of 2 days which they accepted.

It's now Tuesday, they still haven't paid or been online. I messaged them earlier and had no response. The delivery is due in 8 hours.

My only option has been to send another extension request, but if they don't come back online before the deadline, I was wondering whether anyone knew how badly a delivery marked as late would jeopardise a profile?

 

[Is anyone else experiencing a really slow January?]

Oh thank you so much for letting me know, that's a relief (I was concerned my gig had just disappeared from the search page or something!). I hope you get some work soon - fingers crossed February will be busier! 

[Is anyone else experiencing a really slow January?]

Hi everyone!

I offer proofreading and writing services, and I've been experiencing the slowest month I've ever known on Fiverr! Usually work is quite regular (I'm level 2 etc) and sometimes I need to set my profile to 'unavailable' because of the work load. However, this January I've hardly been messaged let alone received orders. Is anyone else experiencing the same problem? 

I know these things fluctuate but this radio silence is unprecedented - I've made changes to my gigs and added more keywords, photos and videos just to make myself more visible, and now I'm even paying for promotion. 

If anyone else can relate, please let me know! Is it just a slow month or could there be another issue?

Thanks!