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shanzapervez

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Posts posted by shanzapervez

    Buyer asking for extra work

    in Starter Questions

    Posted

    I contacted customer support. But it was not fruitful, buyer is still insisting me to make a refund. CS agent told me to make a cancellation offer or tell buyer that you did the job, if he is convinced to mark your order complete. And send him a new extra offer for the extra work he is demanding, do not do free work. I think there no other option except moving on. I sent cancellation offer because I'm not sure this buyer will give a positive review after all this. 

    • Like 8

    Buyer asking for extra work

    in Starter Questions

    Posted

    Hi

    I got an order to design the double-sided flyers for the buyer within the 48 hours. I designed the flyers, buyer liked my work but he asked for minor revisions, i did the revision. He requested revisions again to change that minor element, i delivered and then he went offline. After 30-40 days he cam he came back and said to cancel the order. I told him i have done the work which was mentioned in my gig description. But he didn't responded me back,  I also contacted CS to handle the situation. They assisted me. Now Buyer responded back after 87 days and asked for a new brochure design.  He is asking for extra work. Stating that the project was a rush and you didn't completed on time. Should i do the extra work and complete the order but there is no certainty that buyer will give ma good review. Should i go with the order cancellation? 

    • Like 16
    • Sad 1

    Buyer want to cancel the order after receiving the complete design.

    in Starter Questions

    Posted

    2 minutes ago, aishdesigner said:

    In addition, you should also mention a refund policy on your services (FAQs). It will help you in dealing future requests. Buyer satisfaction should be first priority. It will also help buyers to set "expectations" that when they can ask for refund and under what conditions refunds is not possible. 

    Yeah, you are right. Will update my FAQs. thank you

    • Like 17
    • Up 1

    Buyer want to cancel the order after receiving the complete design.

    in Starter Questions

    Posted

    Hi there, 

    The buyer ordered a double-sided flyer for his dental services. I designed two samples for him to choose one. Both of the designs were according to his instructions and brand identity. He liked the second design and asked me to do a few simple revisions, I delivered the order again with revised flyers now he is back after 40 days asking me to cancel the order. What should I do? 

    • Like 20
    • Sad 8
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