[How to respond to a bad review]

I’m a newbie here on Fiverr, so my advice might not be 100% correct.

To me, however, your reply seems professional and polite. I would have replied in the same way if I were in your shoes. In fact, the buyer should have requested those changes straight away, after the first delivery.

If you get an unfair review, it’s important to let potential buyers know your side of the story.