[Buyer did not submit required info and not answering my messages]

I already contacted the CS. Waiting for answer atm.

It was showing the timer on the phone app. But it doesn’t show any timer onthe desktop browser. On the desktop browser, it says “ORDER NOT STARTED. We are waiting for the buyer to submit the requirements.

Until then, the countdown for this order will not start”.

Also, it shows the order “ACTIVE”. and it used to show “WAITING FOR REQUIRED INFO” (or something like that). But now it shows “INCOMPLETE”.

I’ll wait for CS answer and see what’s gonna happen.

Customer support takes long time to respond these days mate.Contact fiverr on facebook and explain them the problem and send them the order ID and complain ID.They will assist you